Social Media Customer Service

Lisa Cook

*******@*****.*** 305-***-**** Miami, Florida

SKILLS

Social Media Channels Facebook, Twitter, Pinterest, LinkedIn, Instagram, Google+ Microsoft Software Microsoft Word, Microsoft, PowerPoint, Microsoft Outlook Google Suite Gmail, Google Docs, & Google Slide

Miscellaneous Genesys, Macess, Maestro, Salesforce PROFILE

Creative problem solver with a strong talent for building meaningful and lasting relationships. Brings several years of demonstrated success in delivering exceptional customer service and comprehensive business support. Forward-thinking and continuously motivated to acquire new skills that enhance customer experiences and drive business growth. EXPERIENCE

UNITED HEALTH CARE INBOUND & OUTBOUND ADVOCATE - May 2022 to May 2025

● Inbound: Assisted Medicaid members with a wide range of needs, including benefits verification, locating new providers, scheduling appointments, arranging transportation, and issuing new ID cards

● Outbound: Proactively contacted Medicaid members and their households to support timely renewals and address additional healthcare or service needs, ensuring continued coverage and satisfaction

● Utilized Genesys phone system, Macess, RX Claims, and Maestro—specifically for work order management and task tracking to streamline customer interactions, improve task completion efficiency, and support accurate claims processing PRIVATE CAREGIVER HUDSON FAMILY - February 2019 to November 2020

● Engaged newborn in age-appropriate sensory and developmental activities such as gentle movement, visual stimulation with colors, and early bonding exercises to promote healthy growth

● Prepared and served nutritious meals and snacks in alignment with dietary needs and preferences

● Assisted with hygiene routines, including bathing and grooming, while ensuring comfort and safety

CARNIVAL CRUISE LINES GLOBAL SALES AGENT - March 2016 to October 2018

● Responded to inbound calls and emails from interested travelers, providing expert guidance on vacation packages and promotional offers

● Verified caller eligibility for promotional rewards, including complimentary cruises, discounts, and casino credits, ensuring alignment with campaign criteria

● Assessed cruise availability in real-time and proactively recommended upgrades to enhance guest experience and increase revenue

● Designed customized travel itineraries, highlighting onboard amenities and personalized activity suggestions to elevate guest satisfaction

● Coordinated air travel and travel insurance options, streamlining the booking process and supporting a seamless end-to-end guest journey PERSONAL LEAVE - 2012 to 2016

● Focused on family needs while continuing to stay current through independent learning and skill development

FIAT CAR DEALERSHIP SALES CONSULTANT - September 2011 to April 2012

● Successfully sold a diverse range of FIAT vehicles while ensuring high post-purchase customer satisfaction and loyalty

● Partnered with sales team members to share effective selling strategies and stay informed on current marketing initiatives

● Represented the dealership at FIAT marketing events to build brand awareness and engage prospective buyers

● Delivered exceptional service to potential clients, leveraging CRM tools to manage follow-ups, nurture leads, and drive repeat business AAA MOTORSPORTS EXECUTIVE ASSISTANT - June 2005 to August 2011

● Managed front desk operations by warmly greeting visitors and efficiently handling telephone and in-person inquiries

● Acted as the primary liaison for all external vendors, facilitating smooth communication and service coordination

● Coordinated onboarding and training for new hires to ensure seamless integration and team readiness

● Organized and distributed incoming mail promptly to appropriate departments and staff

References

Upon Request

Contact this candidate