Customer Service Business Operations

Dahanna Marie Hazard

Colorado Springs, CO 719-***-**** *************@*****.***

Professional Summary

Dedicated Administrative Professional with over 40 years of experience in leadership, customer service, and operations management. Recognized for strong organizational skills, problem-solving ability, and a customer-first mindset. Adept at managing multiple priorities, maintaining high-quality standards, and supporting business operations with integrity and excellence.

Core Competencies

• Administrative & Executive Support

• Customer Relationship Management

• Dispatching & Scheduling

• Accounts Receivable & Collections

• Sales Coordination & Order Management

• Contract Management

• Team Leadership

• Vendor Relations

Professional Experience

Independent Contractor — Scheduler & Dispatcher

Father and Son Garage Door, Colorado Springs, CO Aug 2023 – Present

• Scheduled and dispatched technicians across service areas

• Managed light A/R duties, including recordkeeping and collections

• Ordered customer-selected products and coordinated ETAs

• Handled customer pricing requests and concerns with professionalism

Licensed Life Insurance Agent (Remote)

AIL Insurance Agency, Colorado Springs, CO Mar 2023 – Aug 2023

• Met with clients to assess needs and offered tailored life insurance plans

• Educated families on policy benefits to ensure informed decisions

Sales Coordinator

Wayne Dalton Garage Doors, Colorado Springs, CO Oct 2018 – Feb 2023

• Oversaw wholesale account division, contributing to a third of company revenue

• Maintained key client relationships and ensured high satisfaction

• Processed orders, managed invoicing, and tracked ETA updates

• Resolved product and delivery issues with empathy and speed

Customer Service Representative

Wayne Dalton Garage Doors, Colorado Springs, CO Jan 2015 – 2018

• Scheduled technicians, created work orders, and ensured accurate billing

• Assisted with proposals, payments, and builder accounts

• Maintained strong client communications and service standards

Managing Partner

Hazard Glass Co., Colorado Springs, CO May 1997 – Nov 2014

• Directed business operations: scheduling, payroll, AP/AR, contracts

• Managed bids, client relationships, and compliance reporting

• Handled procurement and vendor coordination

Administrative Assistant

Wellness Alternatives, Colorado Springs, CO Jan 2009 – Oct 2010

• Managed front office operations and supported business goals

• Served as health consultant for essential oil integration

Accounts Payable Clerk / Receptionist & Security

United Technologies, Colorado Springs, CO 1983 – 1989

• Processed vendor payments, reconciled ledgers, and reviewed POs

• Acted as first point of contact, managing guest entry and security access

Education & Certifications

• Life Insurance License, 2023

• High School Diploma, 1982

• Certificate in General Accounting, 1982

• Certificate in Medical Assisting, 1981

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