Customer Service Representative
Resume:
LORI K. BROUSSARD
Cartersville, GA 30120
**************@*****.***
PROFESSIONAL SUMMARY
Focused, energetic, highly driven executive with strong customer service skills and extensive background in all areas of Administration and Human Resources. Combines solution base approach and technical experience along with customer based business skills to provide a proven positive impact for the companies she has worked for.
AREAS OF EXPERTISE
Excellent Customer Service skills SAP Software
Windows HighRadius/Sourcelink
Possesses solid leadership within a team PowerBI Software
Excel & Microsoft Word
Employee training and development
Oracle/Progress Systems
CAREER PATH
Weaver Heating and Air Inc 2025 to 2025
Customer Service / Dispatcher
Receive incoming calls from customers in need of repair to the heating and air
conditioning system, while keeping detailed notes.
Responsible for Collections by calling the customer to collecting the
outstanding balance on the account.
Airgas LLC. Kennesaw, GA. 2020 to 2025
Customer Experience Representative
Successfully manage Accounts Receivables of a 3.2 million dollar
monthly portfolio. The single point of contact for the customers and sales force
handling any disputes that arise, receive payments and schedule conference
calls meetings as needed for troubled accounts. Meet weekly and monthly
deadlines creating spreadsheets for larger accounts.
Receive incoming customer calls for any needs a customer needs addressed
while maintaining detailed notes. Follow up with customers to be sure their
needs were met and the issue has been resolved.
Domino's Supply Chain Center Kennesaw, GA 2015 to 2020
Administration Accounting/Customer Service Representative
Manage Accounts Receivable by monitoring weekly payments made by the Franchisees within the GA Supply Chain Centers region to ensure the accounts stay current. Running weekly reports to show the Franchisees that did not submit the payment on time. Accounts Payable responsibilities are the payments of all the Cost of Foods sold to ensure the invoices are paid in a timely manner.
Responsible for answering incoming calls and assist the Customer as needed. Inputting store orders and ensuring accuracy within the orders placed. Running weekly reports to keep an accurate account of all Store Surveys showing customer satisfaction. Work closely with the stores to foster a good working relationship between Supply Chain Center and the Customer.
ThyssenKrupp Elevator Marietta, GA 2013 to 2015
District Payroll/Extras Billing Administrator
Responsible for processing payroll and extra billings so that management receives timely reports for approval, and payroll and billing are handled in an efficient, cost effective manner. Processes Union payroll on a weekly basis includes confirming expenses, zone, cartage, running reports for manager approval, and making cost corrections. Handles union new hires paperwork, employee files and changes in Oracle systems. Runs invoicing reports for approval. Processes billable service requests, prints invoices and mails to customers. Includes supplying special billing documentation such as time tickets, customer POs and special billing forms. Ensures compliance and accuracy of reporting titles and wage rates.
Georgia Southern Transportation, Inc. Cartersville, GA 2004 to 2013
Human Resources / Administrative Services
Manage payroll for 70 employees by obtaining accurate information and submitting payroll information to American Data Processing payroll service. Responsible for verification prior to employees receiving payroll. Responsible for billing over $1M in sales on a monthly basis generated by the sales force and existing accounts. Responsible for maintaining leads with Clients. Work with the sales force to ensure they have everything needed to be successful in the field. Manage billing for all freight loads for multiple customers with accuracy and attention to detail. Input and maintain all information for Health Insurance, Life Insurance and Disability benefits for all employees. Maintain monthly Collection Report. Collaborate with Customers, Accounts Receivable and Management to ensure all payments are received within a timely manner.
Capri Restaurant Cartersville, GA 1999 to 2004
Waitress/Cashier
Tilley, Deems, Helton, LLC Cartersville, GA 1998 to 1999
Accounting/Pre Closing Clerk/Post Closing Clerk
Manage monthly reconciliation of eleven bank accounts between three different offices. Responsible for accounts payable and accounts receivable Input and maintain all Health Benefits for multiple locations. Obtain all information needed for Real Estate closing by communicating with Clients, Insurance Companies and Mortgage Companies. Coordinate all closing documents with Closing Manager and Mortgage Companies to efficiently distribute documents to correct destination on a time sensitive schedule.
Shaw Industries, Inc. Cartersville, GA 1984 to 1998
Custom Product Coordinator
Design and develop custom carpet patterns for major commercial end users. Communicate directly with Clients on specific projects to meet critical product requirements. Determine and quote pricing for all non standard products. Knowledgeable correspondent between Management and Sales, effectively communicating with all levels of the organization. Coordinate Sales, Client and Regional Managers plant tours and custom Product presentation. Frequently recognized by Regional Managers and Sales for promptness and dependability.
REFERENCES
References available upon request.
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