Customer Service Financial Services

ELIZABETH KAUER

**** ******* ***, ******** ****, IL 60131 847-***-**** **************@*****.***

Summary

Seasoned Financial Services professional highly effective at working with clients of all levels and backgrounds. Friendly and personable with adaptable approach.

Core Competencies

Account reconciliation

Delinquent account management

Payments posting

Organizational skills

Microsoft Office

Analytics

Money Market Funds Management

Time Management skills

Excellent Customer Service and Support

Cash Handling and processing

Service Prioritization

Microsoft Office

Wire Transfers, Bill Pay, ACH

Meets and Exceeds deadlines

Sending monies via swift message

Mutual funds, posting Dividends

Security Processing

Trade Processing

Education

Bachelor of Science Southern Illinois University at Carbondale Experience

Telecommunications Clerk 04/04/2024 to current

Trinity Health-Gottlieb Memorial Hospital Melrose Park, IL

Responsible for answering phones. Directing calls, contacting providers, overhead announcements, activating non-clinical and clinical Responses, and distributing emergency notifications for Emergency Management.

Provide information to patients, patients family members, physicians, and colleagues.

Effectively send, receive, and respond to information ensuring a high level of patient care and services.

Commitment to customer services and excellence.

Provide Physician referral services for callers seeking new Physicians.

Execute all standard operating procedures for Emergency Medical Responses and Mass Notifications.

Providing superior capability in multitasking all emergencies when working alone

Answer dispatch calls for Security Department

Distribute ID Badges and pagers to hospital personnel.

Have the mental and visual ability to quickly respond to callers, panic alarms, and fire panels.

Special projects when assigned

Financial OpsSourcing Analyst 08/22/2022 to 11/11/2022 Rockit Solutions, LLC Des Plaines, IL

Gather daily reports to acquire custodian trade confirms and settle confirms to system trades and handle fixed income activity such as maturities, coupon payments, pay downs, mandatory corporate actions on effective date using market data and cash movement to simplify securities processing activity.

Display forecasting dividends and settle between system and custodian, offer client support via phone and email.

Posting corrected or updated dividends and confirms

Abide by both the operating processes in compliance with audit requirements as well as daily schedules to guarantee assignments are executed according to instituted deadlines and sustain the greater OpsSourcing offerings.

Oversee the daily payment balancing across clients and custodians, such as issue resolution, and transactions managed in the company's systems for all clients.

Examine event information from tax professionals to guarantee handling is in accordance with taxability work with satellite offices to guarantee correctness and completion of daily client duties, practice highest and proactive client support and investigation management and investigate and settle inconsistencies in activity between system and custodians.

Middle Office Analyst 11/2014 to 08/2020

Willis Towers Watson Chicago, IL

Service seventeen pension fund clients with Assets of $2.8 billion combined.

Manage clients' risk and their cash requirements within the Delegated Investment Services.

Liaison between the Implementation Team and the Custodians.

Interact with Business Team leads and associates to coordinate collection of data, their requirements, and deliverables

Provide operational and administrative support and reporting to the various investment teams

Responsible for developing and maintaining various management reporting and analytics

Processing, reconciling, and paying clients' vendor, manager, and custody invoices

Creating clients custody invoices

Manage the Quarterly Attestation process between our Delegated clients and ERISA compliance

Assist in day-to-day trust operations and compliance support

Ad hoc projects as requested

Money Market Specialist 06/2002 to 06/2012

Mesirow Financial Inc. Chicago, IL

Managed $1B in money market funds, which included reconciliation of funds, bank settlements, and customer cash management.

Responsible for online trades related to Federated Money Market funds daily settlements

In charge of calculating daily settlement wires for all customer money market funds

Actively investigated, researched, and reconciled any customer issues related to money market checks, debit cards, credit, and bill payment activation and activities via UMB online portal

Overall account responsibility included shareholder check ordering transmissions, transmission exceptions, stop payment requests, visa check ordering, account maintenance, maintenance exceptions, and maintenance detail

Managed various projects, created spreadsheets, and developed queries as needed

Maintained and entered current security pricing to ensure Mesirow Financials entire customer account base was updated to current market value on a daily basis

Regularly engaged with Sales Assistants and Brokers to ensure daily customer transactions were reported and funds were available to complete operation

Directed and delegated responsibility for all actions and responses associated with incoming requests through the Money Funds Department email system

Cash Management Clerk 1993 to 1998

Mesirow Financial Inc. Chicago, IL

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