Customer Service Representative
Resume:
Goshen, OH *****
**********@*****.***
RHONDA WILLIS
Centralized Customer Service Representative for DME Intake, Greene Respiratory Services
*/**** – Present
Provide excellent customer service and patient care. Experienced in patient intake, insurance verification or other medical office experience. Share our philosophy about excellent customer service, teamwork and enjoying a job with a purpose. Experience in DME/HME, multi-tasking, answer phones, assist walk in customers, process bill payments, order entry payments and faxes. Be a team player, self-motivated, detail oriented.
es
Customer Service Representative, Protech Home Medical (Patient Aids)
9/2020 – 6/2010
Supplied effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the Customer Service Department.
timely and accurate information to incoming customer order status and product knowledge requests.
Processes customer orders/changes/returns according to established department policies and procedures. Enter patient information into Order System and generate sales orders.
Program Director, Dungarvin Cincinnati
05/2019 - 8/2020
Responsible for management of the overall system of supports to the individuals served. Assuring all aspects of the program of services and supports are developed, implemented, coordinated, and monitored to the highest degree possible. Hiring quality staff and assuring their complete orientation, ongoing training and development. Also responsible for assuring coordination and management of the overall site operations to include but not limited to medical, financial and maintenance aspects of the waiver services as applicable. Guiding and instructing the Direct Support Professionals (DSP’s) and Support Service Coordinator (SSC’s) of the sites.
Office Manager, Dungarvin Kentucky LLC
12/2017 – 05/03/2019
Handles communication for Residential office staff. Sets up new clients and updates ISPs into Therap. Create ‘P’ Indicator Reports in Therap. Provides Administrative Support to Program Directors and Area Director. Maintains charts for the MRDD Service Provider. Maintains sensitive document filing for residential office charts. Obtains updated POC documentation for client office charts to follow state regulations. Verifies and organizes monthly office paperwork. Meets monthly paperwork deadlines. Sets up new employees in College of Direct Supports. Performs other administrative duties as directed by the State Office Manager or Area Director.
Administrative Assistant, Aspen Community Living
2010 - 2017
Handled communications for Office Staff and Executive Director. Provided administrative support to Residential Manager and Executive Director. Maintained Client Office Charts for the MRDD Service Provider. Maintained sensitive document filing for state regulations. Verified and organized monthly paperwork. Met monthly deadlines for providing reports to the Corporate Office. Performed other duties as directed by the Executive Director or the Branch Manager.
Sales Associate, Macy’s
2002 – 2010
Greeted customers and helped determine their needs and wants. Recommended merchandise based on individual requirements. Advised customers on utilization and care of merchandise. Answered customers’ queries and concerns. Prepared sales and accepted payment.
Branch Administrator, ADP Inc.
1978 – 2003, 2007 – 2009
Over a 26-year career, progressed through the organization in roles ranging from Data Entry Clerk to New Account Coordinator to Senior New Account Coordinator to Branch Administrator and Overflow Operator. Supported 25 employees in Client Services and Tele Data Department as well as the Client Service Manager. Demonstrated the ability to manage the combined roles of Branch Administrator and Overflow Operator. This process was applied across four branch offices and resulted in a one third reduction in staffing.
Administrative Assistant, PrecisionTemp
2006 – 2007
Served as the Administrative Assistant for the entire company. Performed Sales and parts orders in FilemakerPro. Was Inside Salesperson for RV500 Tankless Water Heaters. Organized and verified Accounts Payable Invoices. Distributed incoming and outgoing mail and performed other duties as directed by the Office Manager.
Education and Training
Greene Respiratory Services – Bonafide DME System
Patient Aids VGM Education Training – HIPPA/Billing/Medicare Guidelines for DME, BrightTree System
Dungarvin Therap Training
ADP Inc. Telephone Skills Training
Offsite Training Course – Cincinnati, Ohio - Successful Secretary Skills Training
Glen Este High School - Office/Secretarial Training
Graduated Milford High School
Business Office Education Co-op Program – Milford High School
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