Account Manager Operations

Ronnie (Alex) Handy

*********@*****.*** 317-***-****

EDUCATION

Indiana University, School of Public and Environmental Affairs Bloomington, IN

Bachelor of Science in Public Affairs May 2013

Business Administration and Finance certificates from The Kelley School of Business

Major: Business Management and Business Administration

Minor: Finance

EXPERIENCE

Phalen Leadership Academy, Indianapolis, IN Indianapolis, IN

Support Staff & Operations Manager August 2018 – March 2025

•Provided on-the-spot problem-solving and support to ensure smooth daily operations within the school.

•Assisted teachers, administrators, and students with various needs, including classroom management, conflict resolution, and logistical support

•Responded to and resolved unexpected challenges, ensuring minimal disruption to instruction and school activities

•Facilitated communication between staff, students, and families to address concerns and provide necessary assistance

•Helped coordinate events, student transitions, and operational tasks to support the school’s overall mission

Home Advisor, Indianapolis, IN Indianapolis, IN

Advertising Consultant December 2016- July 2018

• Generated leads through by reaching out to on average 150-200 small business owners through cold calling and self-sourced prospects to fill my sales pipeline

• Performed a consultative sales approach to add value to their bottom line by constructing a customized listing to reach their target demographics

• Utilized Hubspot CRM to track and manage my sales pipeline in order to convert prospects into customers

•Consistently achieved 90-105% of quota closing on average 8-10 deals per month with an average contract value of $8,400

Upper Hand, Indianapolis, IN Indianapolis, IN

Sales Manager/Account Executive June 2016- December 2016

• Upper Hand offers sports organizations a suite of online tools to effectively manage their businesses.

• Managed a sales team of 4 dedicated to driving growth through new business and expansion revenue.

• Set and managed quotas, KPIs, and sales forecasts

• Identified and implemented scalable sales processes to improve efficiency

• Worked closely with marketing to align lead generation with sales efforts

Angie’s List, Indianapolis, IN Indianapolis, IN

Advertising Sales Consultant February 2014- June 2016

• Revealed the lucrative benefits that business owners can capitalize on by being featured on Angie’s List

• Constructed customizable campaigns using premiere web placement, creating magazine layouts, and utilizing Salesforce reports to generate revenue for advertisers

• Mastered and utilized SalesForce CRM to generate new leads while achieving 95-110% of quota closing 8-10 deals per month with an average contract value of $6,250

• Exceeded my sales quotas resulting in two promotions

Northwestern Mutual, Indianapolis, IN Indianapolis, IN

Licensed Financial, Life and Health Insurance Representative May 2013- January 2014

• Managed $650,000 in financial portfolios for personal clients

• Implemented entrepreneurial business strategies with the aim of building a pipeline and book of business for constant growth

• Offered a full-time position by managing directors at the conclusion of the internship with the responsibility of handling clients with portfolios ranging from $100,000 - $500,000

EXTRA CURRICULAR ACTIVITIES

Indiana University Men’s Ice Hockey, Bloomington, IN Bloomington, IN

Vice President January 2012 – May 2013

Increased donations by 350% by using LinkedIn alumni groups as well as university databases to distribute personalized brochures and informative materials explaining our multi-tiered donor program

Reduced team apparel and equipment costs by $3,100 using product research coupled with negotiation tactics with equipment manufacturers and suppliers

Constructed contracts with apparel suppliers and equipment manufacturers to ensure the quality of product, timely delivery and secured commitments for ongoing business transactions in the future

Address:

1738 Wellpark Drive

Westfield, IN 46074

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