Customer Service Sales Associate
Resume:
Alexandria
GARCIA
**** ***** ****** ******, *** 3034
Centennial, Colorado 80112
*******************@*****.***
WORK EXPERIENCES
VERIZON WIRELESS – Centennial, Colorado
March 2023–December 2023 Sales Associate
● Created efficient and pleasant sales experience by listening to the needs of each guest and person within their family
● Took time to educate guest about services that will benefit them in the long-run
● Effectively guided guest through order interface so they may finish the order and understand how these changes will be affecting their upcoming and future bills
● With patience went into detail about services and devices that were confusing or not on their minds at the time of calling in
● Gave proper information and expectations throughout the sales and ordering experience with me.
● Continuous effort to stay informed on latest promotions, devices and accessories through trainings and questions if unclear
● Used information obtained in 1:1 to better my sales flow and the experience for each guest
● Created fun and competitive banter to encourage teammates to keep hitting and exceeding goals
● Asked helpful and fruitful questions in the morning huddles to better myself and learn from other agents in the team
FRANKIES BAR AND GRILL – Bridgeport, Nebraska
October 2022–January 2023 Server & Line Cook
Front of House:
● Connected personally with the customers to provide an exceptional customer service experience
● Promptly delivered quality customer service
● Worked outstandingly as a team and would help where needed
● Enforced security rules by checking customer IDs by adhering to liquor license laws and restaurant regulations
● Performed barback duties to support the bartender
● Prepared and served alcoholic beverages
Back of House:
● Knowledgeable in chemicals and plumber mechanics
● Created a safe environment when handling heavy and/or sharp objects
● Understanding of emergency protocols
● Appropriately managed time within the kitchen and dish-pit to aid in an efficient restaurant flow
● Enforced safety and health rules by understanding food and alcohol safety and cooking to health code and restaurant standards
● Putting in efforts to learn more about cooking and prep
● Met and exceeded Health Code Inspections
● Maintained clean areas to avoid cross-contamination Alexandria
GARCIA
7320 South Havana Street, Apt 3034
Centennial, Colorado 80112
*******************@*****.***
WORK EXPERIENCES (Continued)
ALORICA FOR GOLDMAN SACHS – APPLE CARD – Ogden, Utah March 2021 – October 2021 Fraud Specialist
● Created highly exceptional customer service experiences within the Fraud Department
● Explained in detail the process of open or pending disputes; and their resolutions with next steps if the client was interested in reasserting an unfavorable dispute
● Assisted in increasing the custoemer’s credit limits, understanding the Average Percentage Rate, and interest rates they were given upon their application being accepted into Apple Card services
● Accepted/Declined applications based on the parameters of the company and their credit once the credit bureaus returned their decision
● Created internal reviews/account escalations based on account activity needing further review
● Typed 45-50 WPM
● Assisted in creating scheduled payments
● Attentive listener and problem solver
● Unique resolutions; with continued patience, understanding, and care
● Flexible in handling chats and calls throughout the shift
● Exceptionally handled three chats at a time
● First call/chat resolution oriented
● Successfully worked remotely which was evidenced by my outstanding metrics, ability to focus on task at hand, self-motivation
HUGHESNET SATELLITE INTERNET – Roy, Utah
December 2020 – March 2021 Sales Representative
● Confidently sold internet services meeting the customer's specific needs within their home
● Actively kept myself up-to-date on new policies or promotions I was allowed to add to services
● Received 4 kudos calls from customers informing my supervisors about my exceptional assistance when creating new services
● Provided clear, concise communication to inform and assist a client's decision making during the ordering process
● Honest and upfront with clients so they knew their expected monthly bill
● Exhibited respect and patience throughout the calls and towards my co-workers
● Assessed hesitation(s) and properly rebuttal to offer more confidence and comfortability to the company's name
● Correctly and carefully informed a client if they did not meet the credit requirements, offering additional options
● Paid close consideration to the customer’s needs and wants, not just serviceability but also financially by asking helpful probing/open-ended questions to determine a plan beneficial for all in the home and their finances
● Assisted customers to complete a soft credit check, ensuring to keep privacy and confidentiality in a professional manner
● Spoke with diverse groups of people adapting to them while exhuming confidence and a smile one could hear through the phone
Alexandria
GARCIA
7320 South Havana Street, Apt 3034
Centennial, Colorado 80112
*******************@*****.***
WORK EXPERIENCES (Continued)
FOCUS SERVICES FOR SPECTRUM INTERNET, TV & MOBIL SERVICES – Roy, Utah April 2020 – December 2020 Retention Specialist/Sales
● Developed and maintained up-to-date knowledge of the company’s current promotions, products and technology necessary to meet or exceed Retention goal
● Typed 40 wpm
● Strong analytical and problem-solving abilities
● 40 "kudos" calls - customer wanting to speak to lead to express their gratitude for my excellent customer service and helpful tone
● Thoroughly notated calls and outcomes using various Spectrum computer systems
● Worked closely with the Sales, Billing, and Technical Departments to develop a resolution plan
● Empathized while acknowledging my client’s needs to create trust while keeping their long term loyalty with our company’s partnership
● Strong time management skills
● Confidently offered additional services and creating new sales for mobile services
● Provided options, quotations, and responded to queries to help drive mobile sales
● Created the best solution for the client to prevent them from cancelling their services
● Excellent written and verbal communication skills
● Ability to promote and offer client specific features and benefits to incoming calls TELEPERFORMANCE CALL CENTER – Ogden, Utah
February 2019 – July 2019 AT&T Retention Specialist
● Answered phones with a cheerful willing to help attitude
● Created detailed case tickets for our technical support to fix the issue
● Transferred calls to the correct channels
● Asked floor help for support when needing assistance finding the answer in our database.
● Learned how to search through our systems for correct information and quick help instead of transferring to another channel
● Spoke with customers with the utmost respect, treated them as if they were sitting in front of me
● Extra patient with older customers who are not used to technology.
● Detail-oriented notes so the next time the customer calls in the next rep can effectively assist without needing the customer to get worked up speaking about the situation all over again
● I can type 35 wpm
BIG AL’S DOG WALKING/HOUSE-SITTING BUSINESS – Denver, Colorado May 2008 – March 2017 Dog Walker/House-Sitter
I created this business for my neighborhood furry friends and their owners to have an ease of mind, knowing when they come home their dog, cat, or other pets are taken care of. Originally I started as a dog walker until a client asked if I would housesit. This question help create the second half to my business. My greatest accomplishments with my business; I had a client going out of town for a week who wanted be assured I could care for their 3 100 gallon fish tanks and about 50 or more different plants throughout the house. They did not have high hopes because they had friends who accidentally killed fish and plants while watching the house. I took detailed notes on the specificities for their home environment so I wouldn’t have to interrupt their vacation. Upon their return home, they were estatic with my work and beyond pleased none of their fish died, the tanks were clean, and plants were looking as lively as when they left. This great customer service led to their continued use of my services and referrals.
Dog Walking:
● Walked dogs of medium and small breeds
● Provided a flexible walking schedule for all client needs, dog and human alike
● Created a comprehensive time management and pay structure depending on size of dog and time spent with me
House Sitting:
● Trusted with a key to their home and their possessions, I took careful consideration for how the client would like to return home
● Light cleaning
● Pet care
● Detailed notes for the care and keeping of their homes
● Retained clients for multiple years until I moved away EDUCATION
CHERRY CREEK HIGH SCHOOL – Greenwood Village, Colorado August 2011–May 2015
SKILLS
● Microsoft Word (9 years)
● Microsoft Powerpoint (7 years)
● Housekeeping (Less than 1 year)
● Typing (More than 10 years)
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