Quality Assurance Analyst
Resume:
Chioma Uchime
Toronto, Ontario +1-437-***-****) ***************@*****.***
PROFESSIONAL OBJECTIVE
Detail-oriented and analytical Quality Analyst with 3+ years of experience in software testing, QA documentation, and bug tracking across Agile development environments. Proficient at designing and executing manual and automated test plans, analyzing business requirements, identifying defects, and ensuring product compliance with quality standards. Proven expertise in using tools such as Jira, Selenium, Postman, and SQL for quality assurance and defect tracking. Demonstrated ability to collaborate with developers, business analysts, and stakeholders to improve software functionality and enhance user experience.
KEY SKILLS
Jira Selenium TestRail Postman SQL Excel Tableau Power BI Git Jenkins Confluence Figma Microsoft Office Google Suite Agile Cross-Functional Collaboration Stakeholder Management Manual & Automated Testing Test Case Design & Execution Bug Tracking & Defect Management (Jira, Bugzilla) Agile/Scrum Methodologies Test Planning & Regression Testing Selenium, TestRail, Postman Functional & Non-Functional Testing API Testing & SQL Validation
Performance & Stress Testing CI/CD Familiarity (Jenkins, GitLab) Collaboration & Communication Technical Documentation
Strong problem-solving and analytical thinking Excellent verbal and written communication skills Passionate about continuous learning and quality-driven development PROFESSIONAL EXPERIENCE
Quality Analyst 2022 – Present
Transalliance Capital – Microfinance Bank
● Analyzed technical specifications and business requirements to develop detailed test plans and test cases for internal financial applications.
● Executed manual and automated test scenarios, including functional, regression, and UAT testing.
● Logged, tracked, and prioritized software defects using Jira, collaborating closely with developers to ensure timely resolution.
● Performed API testing using Postman and conducted SQL-based validation to ensure data integrity.
● Participated in Agile ceremonies including sprint planning, daily standups, and retrospectives.
● Provided quality assurance sign-off and ensured software compliance with organizational and regulatory standards. QA Consultant 2019 – 2022
Improvtek Consulting Toronto
Project 1: QA Automation Framework for a Fintech Lending Platform
● Designed and implemented an automated testing framework using Selenium and TestNG for a web-based lending application.
● Developed over 200 reusable test scripts to validate application workflows, reducing manual testing time by 60%.
● Integrated automation scripts into Jenkins CI/CD pipeline for nightly builds and smoke tests.
● Provided training sessions to client QA teams on automation best practices and framework usage. Project 2: API Testing and Data Validation for Payment Gateway Integration
● Tested RESTful APIs using Postman to validate response accuracy, latency, and authorization.
● Performed back-end data validation using SQL queries to verify transaction consistency across systems.
● Documented test evidence and collaborated with developers on bug resolution. Project 3: QA for Healthcare Scheduling App
Chioma Uchime
Toronto, Ontario +1-437-***-****) ***************@*****.***
● Conducted functional and usability testing for a scheduling and appointment system for healthcare providers.
● Participated in sprint planning and created user stories with acceptance criteria.
● Logged UI/UX bugs and performed regression testing after each iteration. Junior QA Analyst 2016 – 2019
Diamond Bank PLC
● Supported QA testing for online banking systems and mobile applications.
● Assisted in test planning, writing detailed test cases, and executing manual functional and regression testing.
● Documented and reported bugs using Bugzilla and supported triage meetings with QA leads.
● Validated back-end processes using SQL queries to ensure accurate transaction processing.
● Maintained comprehensive QA documentation and contributed to release readiness. EDUCATION
Graduate Certificate in Business Information Technology – Seneca Polytechnic - Presidential Award 2024 Master of Business Administration (MBA) – Foundation University Bachelors of Science in Information Technology – Negros Oriental State University CERTIFICATIONS
ISTQB Certified Tester Foundation Level - In Progress Selenium WebDriver with Java – Udemy
Excel Masterclass – LinkedIn
Workflow Specialist – Asana
OTHER SKILLS AND COMPETENCIES
● Business & System Analysis
● Transaction Monitoring
● KYC/CDD/EDD
● Agile / Scrum / Kanban / SDLC
Methodologies
● Regulatory Reporting & Case
documentation
● Technical Documentation & UAT
● Stakeholder Engagement
● Interpersonal Communication
● Financial Risk Assessment
● User Story Creation & Acceptance
Criteria
● Business Intelligence Reporting
● Policy Advisory
● SQL & Python
● Data Analysis (Excel, SQL, Tableau)
● Sanctions Screening
● Process Improvement & Gap Analysis
● Microsoft Office & Google Suite
● Technical Support Tools
● Change Management
● Cloud-based Systems Architecture (AWS,
Azure)
● AML/KYC Compliance
● Result and Goal Oriented
● Risk Identification & Mitigation
● AML System Enhancements
● Tableau / Power BI
● Regulatory Awareness
● Regulatory Reporting
● FATF / FINTRAC Compliance
● Business Process Modeling
● Requirements Gathering & Elicitation
(JAD, Interviews, Workshops)
● UAT Planning & Execution
● Functional & Non-Functional
Specifications
● Cross-Functional Collaboration
● Jira, Confluence, Figma
● Analytical thinking
● Problem-Solving Skills
● Critical and Analytical thinking
● Process and Data Mapping
● Data Driven Decision Making
Chioma Uchime
Toronto, Ontario +1-437-***-****) ***************@*****.*** PROFESSIONAL OBJECTIVE
KEY SKILLS
Agile SQL Power BI Jira Figma Excel Cross-Functional Collaboration Microsoft Office Stakeholder Management PROFESSIONAL EXPERIENCE
Senior Business System Analyst 2022 – Present
Transalliance Capital – Microfinance Bank
● Le
Consultant, Risk and Compliance - AML 2019 – 2022
Improvtek Consulting Toronto
Project 1: Workflow Optimization for Internal Project Intake Process (This initiative focused on streamlining the internal project intake and approval process to eliminate redundancies, improve turnaround time, and centralize documentation.)
Project 2: Financial Risk Reporting Automation for Mid-Market Lending Division (This project focused on automating risk and performance reporting for a mid-market lending client to improve transparency in credit assessments, loan performance tracking, and regulatory reporting.) Chioma Uchime
Toronto, Ontario +1-437-***-****) ***************@*****.***
● Led stakeholder discovery sessions to align technical deliverables with business goals, ensuring 97% on-time delivery across projects by maintaining clear communication and shared accountability.
● Conducted strategic market and data analysis to evaluate vendor performance and streamline workflows, directly contributing to a 20% improvement in operational efficiency across multiple client projects.
● Created comprehensive documentation including Business Requirements Documents (BRDs), process maps, and user stories, accelerating project onboarding and reducing development rework by 30%.
● Designed and deployed Tableau dashboards for real-time KPI tracking, cost monitoring, and performance benchmarking which was adopted by leadership for monthly reporting.
● Collaborated cross-functionally with product managers, developers, and quality analysts to validate business logic, resulting in improved accuracy of delivered solutions and stronger client satisfaction scores. Risk and Compliance Analyst 2016 – 2019
Diamond Bank PLC
● Performed comprehensive risk assessments and customer due diligence (CDD/EDD) on high-risk clients, contributing to a 15% reduction in onboarding-related compliance issues.
● Led internal audits and regulatory control checks, identifying control failures and advising front-line staff and supervised improving first-pass compliance rates by 20%.
● Drafted and filed detailed STRs for complex transactions, directly contributing to law enforcement referrals and mitigating financial crime exposure.
● Maintained detailed and audit-ready due diligence records, praised during external audit reviews for completeness and traceability.
● Advised operations and customer service teams on emerging AML laws and internal procedures, boosting compliance awareness across departments.
Associate Financial Advisor 2015 – 2016
Diamond Bank PLC
● Supported onboarding of over 100 clients by gathering comprehensive financial data and ensuring accurate, compliant documentation which helped in reducing processing delays by 25%.
● Facilitated quarterly portfolio reviews, recommending investment adjustments aligned with market trends and client objectives, contributing to improved client retention rates.
● Coordinated client meetings end-to-end from scheduling and agenda preparation to post-meeting follow-ups contributing to enhancing client engagement and advisor productivity.
● Maintained up-to-date and audit-ready client records in compliance with internal controls and regulatory standards, ensuring a 100% accuracy rate during internal audits.
● Acted as a liaison between clients and advisory teams, proactively resolving service issues and strengthening long-term client relationships.
EDUCATION
Chioma Uchime
Toronto, Ontario +1-437-***-****) ***************@*****.*** Graduate Certificate in Business Information Technology – Seneca Polytechnic - Presidential Award 2024 Master of Business Administration (MBA) – Foundation University Bachelors of Science in Information Technology – Negros Oriental State University CERTIFICATIONS
Certified Anti-Money Laundering Specialist – In Progress Excel Masterclass – LinkedIn
Workflow Specialist – Asana
OTHER SKILLS AND COMPETENCIES
Conducted comprehensive AML risk assessments for financial institutions, identifying control gaps and recommending risk mitigation strategies in line with FATF and local regulatory expectations (e.g., FINTRAC, OFAC).
Advised clients on the design, implementation, and enhancement of enterprise-wide AML/ATF programs, ensuring alignment with international best practices and regulatory frameworks. Led end-to-end reviews of KYC, CDD, and EDD processes for high-risk clients and entities; developed remediation plans that improved onboarding compliance by over 30%. Developed and delivered AML training and awareness programs tailored to frontline staff, compliance officers, and senior management, increasing audit readiness and policy adherence. Supported the drafting and enhancement of AML policies, procedures, and customer risk rating models to ensure clarity, efficiency, and regulatory alignment.
● Business & System Analysis
● Transaction Monitoring
● KYC/CDD/EDD
● Agile / Scrum / Kanban / SDLC
Methodologies
● Regulatory Reporting & Case
documentation
● Technical Documentation & UAT
● Stakeholder Engagement
● Interpersonal Communication
● Financial Risk Assessment
● User Story Creation & Acceptance
Criteria
● Business Intelligence Reporting
● Policy Advisory
● SQL & Python
● Data Analysis (Excel, SQL, Tableau)
● Sanctions Screening
● Process Improvement & Gap Analysis
● Microsoft Office & Google Suite
● Technical Support Tools
● Change Management
● Cloud-based Systems Architecture (AWS,
Azure)
● AML/KYC Compliance
● Result and Goal Oriented
● Risk Identification & Mitigation
● AML System Enhancements
● Tableau / Power BI
● Regulatory Awareness
● Regulatory Reporting
● FATF / FINTRAC Compliance
● Business Process Modeling
Requirements Gathering &
Elicitation (JAD, Interviews,
Workshops)
● UAT Planning & Execution
● Functional & Non-Functional
Specifications
● Cross-Functional Collaboration
● Jira, Confluence, Figma
● Analytical thinking
● Problem-Solving Skills
● Critical and Analytical thinking
● Process and Data Mapping
● Data Driven Decision Making
Chioma Uchime
Toronto, Ontario +1-437-***-****) ***************@*****.*** Collaborated with technology teams and vendors to assess and optimize AML transaction monitoring systems
(e.g., Actimize, SAS, Verafin), including rule calibration, alert tuning, and scenario testing. Authored Suspicious Transaction Reports (STRs) and supported clients in managing regulatory filings, inquiries, and audits from bodies such as FINTRAC, OSFI, or SEC. Conducted lookback reviews and forensic investigations on historical transactions, using SQL and Excel to identify anomalies and assess exposure.
Provided strategic advisory on sanctions screening frameworks, name matching logic, and escalation protocols to improve false positive rates and screening efficiency. Managed client relationships and acted as the primary point of contact on AML engagements, ensuring timely delivery of project milestones, risk deliverables, and compliance documentation. Prepared Board-level reports and dashboards summarizing key compliance metrics, regulatory gaps, and AML program effectiveness.
Contact this candidate