Enablement Manager

Atlanta, GA 678-***-**** ***********@*****.*** LinkedIn

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BILLY COLLINS, BSN, CSM, PMP

ENABLEMENT MANAGER

Atlanta, GA 678-***-**** ***********@*****.*** LinkedIn Customer Success & Enablement Technical Implementation Project Management Learning & Development Transformational Enablement and Program Leader with multiple years of diverse experience developing global education and onboarding initiatives across SaaS, healthcare, and higher education. Proven success in creating engaging, inclusive, and scalable learning environments for adult learners, improving adoption, retention, and performance through webinars, toolkits, and in-product content. Adept in aligning customer and internal training programs with business outcomes using data-driven insights, change management, and cross-functional collaboration. Recognized for delivering impact through lifecycle-based enablement, onboarding programs, and customer-centric learning tools. Skilled in providing strategic guidance to executive teams, fostering cross-functional collaboration, and navigating complex environments. Dedicated to delivering measurable value and driving organizational success through sound stewardship.

Recognized for Subject Matter Expertise in cultivating mutually beneficial partnerships and trusted relationships with clients, partners, and stakeholders.

Thought leader capable of leading and motivating individuals to maximize levels of productivity, while forming cohesive multigenerational team environments.

Proficient in various programs and applications including the following: o Enablement & Education Tools: Docebo, Seismic, Showpad, Articulate 360, LMS Administration, Guru o Customer Success Platforms: Salesforce, Gainsight, Catalyst, HubSpot o Project Management: PMP, Scrum (CSM), Agile, Asana, Monday.com, SharePoint o AI - Data & Analytics: Power BI, Google Workspace, Microsoft 365, Camtasia, ChatGPT, Co-Pilot PROFESSIONAL EXPERTISE

Ellit Group – Atlanta, GA 2024 – Present

Implementation & Onboarding Specialist (Contract)

Impact: Spearheaded EMR implementation across 10+ ambulatory clinics, resulting in a 30% improvement in patient check-in efficiency and a significant reduction in documentation errors through workflow optimization and performance monitoring. Notable Contributions

Designed and led cross-functional training programs to support large-scale Epic system rollouts, equipping teams with strategic thinking tools and autonomy to address client needs.

Facilitated stakeholder workshops to uncover experience gaps and co-created targeted learning journeys for healthcare field teams and customer care providers.

Developed and deployed custom training content via LMS platforms and Guru, tailoring modules to real-time feedback and client- facing challenges.

Delivered blended enablement environments including webinars, interactive toolkits, and 1:1 coaching to support adoption and operational readiness.

Collaborated with product, sales, and marketing teams to launch enablement campaigns with 95% engagement, ensuring alignment across technical and client-facing roles.

Sitecore – Remote 2020 – 2024

Enablement Manager - Product & Sales

Impact: Promoted from Partner Enablement Manager to lead the design and execution of GTM training programs focused on mitigating risk, optimizing sales operations, increasing revenue, and enhancing customer education. Responsible for developing and delivering foundational training for all revenue-facing teams and adjacent functions (e.g., complex orders, RFPs, Solutions), focusing on tools, sales processes, products, printing capabilities, competitors, and market context. Notable Contributions

Led the development of cross-functional lifecycle campaigns and enablement playbooks aligned with product adoption milestones, renewal timelines, and onboarding pathways.

Designed and delivered comprehensive learning environments using a blend of webinars, digital toolkits, and LMS-driven content to scale CSM onboarding and continuous education globally.

Created scalable, self-serve enablement resources leveraging Zoom, Google Slides, and LMS platforms, with a strong emphasis on compliance and user accessibility.

Conducted 1:1 coaching sessions with Customer Success team members to reinforce learning objectives and drive adoption of best practices.

Partnered with CS leadership to develop workflows and optimize Salesforce and Showpad integrations, improving lifecycle engagement and internal knowledge sharing.

Produced internal enablement assets including Guru cards, onboarding documentation, and video walkthroughs to support new team launches and ongoing education.

Chamberlain University – Atlanta, GA 2016 – 2020

Student Success Advisor II

Atlanta, GA 678-***-**** ***********@*****.*** LinkedIn 2

Impact: Served as a dedicated mentor and classroom facilitator for adult learners, utilizing empathy-led coaching and blended learning environments to support successful matriculation and long-term academic achievement. Student Success Advisor II continued.

Notable Contributions

Orchestrated new hire onboarding, delivering virtual training through Zoom and digital onboarding content to ensure seamless integration into the advising team.

Conducted 30+ creative group workshops and 100+ 1:1 coaching sessions, enhancing academic planning, goal setting, accountability, and student preparedness for healthcare careers.

Developed comprehensive training environments using LMS modules, SharePoint guides, and digital resources to support student and advisor success with a focus on compliance and accessibility.

Built and sustained a high-performing team of 10 advisors, driving consistency in student outcomes and promoting professional development through continuous feedback and skill-based coaching. PAST WORK EXPERIENCE

CareerBuilder – Atlanta, GA 2013 – 2015

Customer Success Manager

Created personalized client learning environments through 1:1 onboarding, custom toolkits, and email-based training programs designed around client needs and usage data. Developed targeted CTAs and proactive email campaigns based on lifecycle triggers to enhance engagement and support client success. Facilitated over 50 onboarding and training sessions, both virtual and in-person, achieving a 95% service adoption rate among new clients. Maintained and optimized Catalyst dashboards and CTAs to automate outreach and align CS efforts with client goals and KPIs. Designed structured training programs that improved client performance metrics by 25%, focusing on data-driven education and adoption of CareerBuilder’s tools.

Impact: Increased client retention by 20% through customized training programs, proactive client engagement, and strategic deployment of CareerBuilder’s recruitment tools – driving measurable improvements in hiring outcomes and satisfaction. Reebok LTD. – Remote 2011 – 2012

Field Marketing Manager

Spearheaded training efforts for retail teams on culturally sensitive customer engagement tactics, emphasizing promotion, price, placement, and positioning to enhance brand execution locally. Developed and facilitated hands-on workshops to educate teams on Reebok’s brand messaging and community activation strategies, reinforcing alignment with corporate goals. Built immersive educational experiences and event-based learning that empowered team members to deliver consistent, customer-focused retail interactions.

Impact: Increased regional brand presence and customer loyalty by executing 20+ grassroots marketing events and training initiatives in the Philadelphia market, directly contributing to a 15% sales boost and alignment with Reebok’s broader campaign strategies.

EDUCATIONAL BACKGROUND

University of Florida

Bachelor of Science (B.S.), Public Relations (PR)

CERTIFICATIONS & TRAININGS

Certified Scrum Master, Scrum Alliance, February 2024 Project Management Certificate, Project Management Institute, February 2025

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