General Manager Customer Service
Resume:
Michael FINWICK
Blue Springs, MO *****
***************@*****.***
Professional Summary
Resourceful and experienced General Manager with 15+ years of experience in restaurant management, driving business growth, and improving profitability. Proven in managing teams, developing strategic plans, and ensuring compliance with health and safety regulations. Skilled in inventory control, budgeting, and sales management. Proficient in restaurant operations, including guest services, food safety, and culinary experience.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
General manager
Arbys-Belton, MO
September 2023 to Present
• Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
• Developed and implemented strategic plans to drive business growth and increase profitability
• Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
• Analyzed market trends and competitor activities to identify opportunities for improvement and innovation
• Managed inventory levels to optimize stock availability while minimizing carrying costs
• Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
• Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
• Developed training programs to enhance employee skills in areas such as customer service, product knowledge, and sales techniques
• Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
• Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
• Collaborated with the finance department on budgeting processes to achieve financial objectives Executive Chef
Warrensburg R6 School districts-Warrensburg, MO
January 2021 to October 2023
• Developed and implemented cost-effective strategies to optimize food purchasing, reducing expenses by 65% while maintaining high quality standards
• Trained and mentored junior chefs on proper cooking techniques, menu development, and adherence to health and safety regulations
General Manager
McDonald's-Harrisonville, MO
January 2012 to January 2022
• Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
• Implemented cost-saving measures that resulted in a 45% reduction in operational expenses
• Developed and implemented strategic plans to drive business growth and increase profitability
• Led a team of 100 employees, providing guidance, training, and support to ensure high levels of productivity and performance
Education
Associate's degree in Managment
Hamburger universities-Chicago, IL
January 2017 to August 2019
Skills
• Team Management (10+ years)
• Event Planning (10+ years)
• Restaurant Management
• Assistant Manager Experience
• Budgeting
• Food Safety
• Guest Services
• Business Development
• Quality Assurance
• Forecasting
• Operations Management
• Sales Management
• Purchasing
• Financial Report Writing
• Merchandising
• Inventory Control
• Retail Sales
• Human Resources
• Supervising Experience
• Labor Cost Analysis
• Payroll
• Management
• Sales
• Profit & Loss
• Culinary Experience
• Recruiting
• Microsoft Word
• Pricing
• Retail Management
• Kitchen Management Experience
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