Skin Care Customer Service
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Summary
Nikki Heller
*****************@*****.***
I am detail-oriented, accurate, and dependable with an
uncompromising work ethic. Very active listener, with strong
interpersonal and communication skills. I strive to understand
client/patient needs, and provide exceptional results. Very
experienced in higher management support and customer support and satisfaction.
I have over 20 years of
solid customer service, and support. I can make people happy while they pay 3x rent and they’re happy
about it. I am extremely proficient in customer, service, fundraising, and selling.
Extremely patient motivated, with a caring and
comforting approach to provide individual patient care, and
results. I always go over and beyond what is expected of me,
and ensure that my work is always exceptional and
proficient. I am a team player, however comfortable
performing tasks alone as well. I will always ensure
everyone is receiving the best client experience and
provide reliable assistance to the care teams.
EXPERIENCE
Office Manager Kentucky
Cardiology
Lexington, KY 2001-2005
Assisted Doctors in patient
care, triaged, EKG’s, BIO-z’s, blood
work. Made appointments for
patients, handled scheduling for
both patients and Doctors. Including
outside Cardio Clinics. Assisted in
billing and working for
pharmaceutical companies in
setting up patients with limited
access or resources to get support
with meds. Worked in scheduling
cath labs, emergency care and
stress testing. I also made
employees schedules and vacation
time, PTO, and employee benefits.
Director of Christian Formation St. Michaels Church
Lexington, KY 2000-2002
Developed and managed all church programs including
Sunday schools, youth groups and adult development.
Completed budgets and work orders for the financial
departments. Trained and oversaw state standards in
background information for volunteers, to provide a safe, fun
space for children and adults to develop their relationships with
Christ.
Accomplishments
Trained, Certified and instituted Godly Play Sunday School
Stayed under budget without compromising programs
Trained, Certified and instituted middle and high school youth
groups and Sunday school programs.
Director of Human Resources, Helping Hands
Lexington, KY 2004-2010
Conducted interviews, background checks, trained and training
for employees, hiring and termination, maintained records on
clients, and staff. Payroll, in house bills and bids. Assisted
clients in finding apartments, filling out applications, working
with HUD and section 8, assisted in maintaining their rent and
bills while conducting life training for MMR adults to develop
life skills on their own.
Accomplishments
Trained new and established management/records
departments in Documentation and Chart management.
Trained in HIPAA compliance
Charge Nurse, Alliance Medical Staffing
Lexington, KY 2006-2017
Provided excellent nursing for many different facilities.
Was sent to different places depending on need, some
contracts lasting up to 12 weeks, provided safe,
accurate, compassionate and personal nursing care.
Ranging in all types of nursing.
Charge Nurse, Royal Manor Nursing Home
Nicholasville, KY. 2007-2009
Provided excellent Nursing Care to multiple wings and
areas of Nursing. Extensive wound care, Pleasant med
passes, providing emotional care and medical care.
Documentation, chart reviews, care plans, and worked
directly with Doctors and therapists.
Leasing Agent, Imperial Townhomes
Nicholasville, KY 2011-2017
Provide exceptional customer service for potential and current
tenants. Show townhomes and follow leads, assist future and
current tenants with required paperwork, keep files in
compliance. Assist tenants and future tenants in any way to
provide them with a comfortable home.
Property Manager
Nicholasville, Ky. 2011-2017
Provide exceptional customer service for potential and current
tenants. Show townhomes and follow leads, assist future and
current tenants with required paperwork, keep files in
compliance. Assist tenants and future tenants in any way to
provide them with a comfortable home. Run all day to day
office duties, including lease signings, rent collections,
re-tenanting, working with contractors on renovations,
evictions. Keep all 120 units within compliance through section
42. Set maint. Schedules and supervises all staff to provide the
best living conditions possible.
Personal Executive Assistant
Lexington, KY. 2017- 2020
Provide exceptional Administrative skills,
bookkeeping, payroll, office management, also
personal assistant duties as well. I assisted the
CEO/Owner.
Education
WKU 1997-1999
Bluegrass Community and Technical College 2005-2007
Graduated December 2007 Degree in Licensed Practical
Nursing with a 3.6 GPA,
Associates Degree in Science
Associates Degree in Arts
Skills
Excellent computer skills, detail oriented, Core Trainer for KY
DMR, HIPAA compliance certified, exceptional people skills,
PICC, Central, IV, certified, Godly Play Teacher, strong
communication skills, excellent ability to adapt to difficult
situations, capable problem solver, good organizations skills,
strong leadership skills and time and project management
I took a bartender class during covid so I have 5 years
almosfmof bartending experience and training others.
I I am highly motivated. I can do whatever anyone needs me
to do from nursing to bartending to property management to
anything. I have a lot of experience and they’re all based in
customer service and all my references will tell you that you
will love me and I can give you customers as well. I can’t give
you patience, even though some of them would let me, but I
can’t do that..
Tab 2
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