Customer Support Service

JATICEMPAKA, BEKASI, INDONESIA • ***********@*****.*** • +62-811-****-****

ROBERT N. PANGEMANAN

Hotel, Cruise, Restaurant & Cafe

PROFESSIONAL SUMMARY

I am a customer-focused and energetic professional with experience in greeting and answering customers with a warm attitude while utilizing excellent communication skills and problem-solving skills to resolve issues. Able to multitask calmly in a busy and stressful environment.

I have always been impressed by the Yukon Community Pilot Program's commitment to addressing the seasonal nature of work in the region. Therefore, I am very interested and committed to supporting the Yukon Community Pilot Program. My ability to adapt to new environments and work effectively in a team, combined with my strong commitment to the role of Kitchen Helper, will enable me to handle and complete food preparation tasks efficiently while ensuring a positive experience. I am proud of my ability to collaborate with team members, and I believe that teamwork is essential in delivering exceptional customer support. Additionally, my strengths lie in collaborating with coworkers and maintaining a positive attitude that ensures tasks are completed efficiently.

A challenging role developed through my experience and education, with the opportunity for professional growth based on performance.

EMPLOYMENT HISTORY

Nov 2019 – Jul 2025 Berkat Usaha Bersama

Cleaning Service / Utility Service

vacuuming, sweeping, and mopping floors of various types.

Dusting ceilings, light fittings, countertops, and loose furniture.

Scrubbing and sanitizing toilets, sinks, and kitchen fixtures.

Emptying trash cans.

Washing and drying windows.

Liaising with the line manager to ensure that you have sufficient cleaning products at all times.

Reporting any breakages that occur during the cleaning process.

Informing the line manager of repairs that need to be done.

June 23rd1997–June 30th1998 AWANI DREAMS Cruise Co., JAKARTA

Cruise Service Staff

Serve good clients relations at all times and ensures requires are handled timely and professionally

Handle passengers in a good manners and requested in an efficient and customer friendly work

Provide administrative support including for system and manage control functions

Responsible for ticketing, ship clearances, passage, changes and adjustment

Ensure seafarers documentation is correct and professionally (boarding pass, visa, etc)

Serve as facilitator among the passenger and authorities

Housekeeping

Exceed Resident and Guest’s expectations of the overall cleanliness of the ship

Adhere to cleaning schedules put in place by the Housekeeping management.

Carry out any additional duties as instructed by the Head Housekeeping Night Utility/ Crew & Public Area Supervisor

Responsible for garbage disposal before the shift ends and ensure that all garbage is separated in accordance with Public Health regulations

Complete USPH inspections and complete the relevant logs

Report any maintenance issues to the supervisor

November 30th 1995–April 17th 1997 PT. MARMITRIA JIMINDO SUKSES (LAWRY’S RESTAURANT JAKARTA)

Supply, Store Keeper & Purchasing

Checked all items or stuffs or materials; as requested

Prepared requisition from all departments and distributed

Inventoried and control all materials/items & foods the end of the month

Checked incoming or outgoing all items or materials for kitchen, restaurant, bar and office from the vendors or supplies

Maintained good relationships with suppliers or vendors

To ensure tidy and proper of the store

October 1990 – September 1991 BOROBUDUR INTERCONTINENTAL HOTEL JAKARTA

Banquet Staff Server / Waiter

Greeting guests as they arrive to the event and directing them to the right table or seat

Making sure guests are comfortable by answering questions, taking their orders, ensuring special requests and instructions are relayed to the kitchen and bar, and serving the food and beverages

Circle around the event with trays of appetizers and beverages easily accessible to the guests

Pointing guests in the right direction for necessary services and features of the event

Giving tours of the event location to guests so they are comfortable with the environment

Supporting other staff members who may need help in order to maintain guest satisfaction

Keeping guests and staff members safe by following safety and quality regulations

Nov 2002 – Nov 2002 Cantonese Restaurant, Las Vegas

Kitchen Hand

clean kitchens and food preparation areas

clean cooking and general utensils used in kitchens and restaurants such as cutlery or dishes

wash, peel and chop vegetables or fruit

transfer, weigh and check supplies and equipment

prepare ingredients for cooking, and prepare salads, savories and sandwiches

set up food and beverage trays for serving to customers

cook, toast and heat food items as need

make sure kitchen area is clean and meets hygiene standards.

Sep 1995 – Nov 1995 Hard Rock Café, Jakarta - Indonesia

Server / Waiter

Take customer orders accurately and efficiently, ensuring all special requests are noted.

Serve food and beverages to customers at the counter or directly at tables.

Prepare and present food items, including beverages and light snacks, according to café standards.

Process customer payments using cash registers and ensure accurate change is given.

Maintain cleanliness and organization of the café area, including tables, counters, and service areas.

Respond to customer inquiries and complaints in a professional manner.

Collaborate with kitchen staff to ensure timely delivery of orders.

Assist in restocking supplies and inventory management as needed.

EDUCATION

BACHELOR'S DEGREE IN MANAGEMENT 2008

University of Krisna Dwipayana Indonesia

COURSES

Food & Beverage Training

SKILLS

Attention to Detail, Patience, Professionalism, Multitasking, Positivity, Empathy, Problem Solving, Flexibility, Teamwork, Adaptable, Collaborating.

LANGUAGES

English (Native), Indonesian (Native).

LINKS

ADDITIONAL INFORMATION

VOLUNTEER:

1.I worship in the Protestant Church of Western Indonesia (GPIB Church). During the pandemic, I was selected as the leader of the men’s congregation in my community neighborhood area.

2.Representing the Church, the congregation of men distributed food to the elderly.

3.In Church, I participate in social services to donate blood once every three months.

4.Assist the head of the Mormon Church in Jakarta in assisting the elderly foreigners of the Mormon Church community in relocating.

5.Assisted the Mormon Church Jakarta in distributing wheelchairs to churches and also to people in need and distributing clothes, blankets, and food to fire and flood victims in Jakarta.

6.Supported the Mormon Church in their seminars which motivate job seekers, interviews, etc. in their community.

7.Involved with the BKKBN (Population and Family Planning) when I was in high school.

Every month, we conducted check-ups for pregnant women, breastfeeding women, and women who wanted to use contraceptives and also provided explanations and guidance about healthy living.

8.As a volunteer in Gerindra's wing, Gekira (Greater Indonesia Christian Movement), responsible for event organizing for conferences, inaugurations, Christmas events and activities to support Indonesian government programs.

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