El Paso -Bilingual
Resume:
Acela O. Canchola
**** ******* ****, ** ****, TX 79905
CONTACT
QUALIFICATIONS SUMMARY
*************@*****.***
-General Manager
-Exemplary team building
-Inventory management and purchasing
-Multiple POS operating Systems
-Electronic scheduling and labor control
-Initiated, prepared and conducted service standards training seminars
-Hard working, enthusiastic, and organized
-Cost control and budgeting
-Implementation of policies and procedures
-Bilingual in English and Spanish
-Monitor, direct, hire, and train staff and managers for successful daily operations
SKILLS
PROFESSIONAL ACCOMPLISHMENTS
-Bilingual in English/ Spanish
-CPR certified
-First Aid certification
oVital signs
oUrinalysis
-Computer skills
-Customer service
-Telephone etiquette
-Data entry
-Filling
-Adaptability
Leadership Standards
-Demonstrated ability to manage restaurants while focusing on company growth.
-Managed customer relations and provided commendable service to a diverse range of patrons.
-Efficient resolution of concerns to the satisfaction of all parties involved.
-Monitoring of restaurant managers and implementation of appropriate action to ensure high levels of food quality and service standards.
-Responsible for interviewing, screening and hiring of all restaurant positions to continually increase brand standards.
-SERV Safe Manager certified.
Operations
-Reputable ability to drive sales, increase and maintain store cleanliness and improve overall service standards.
-Strong organizational skills and adept at correspondence preparation.
-Optimize profits by teaching managers how to control food and labor costs on a daily basis.
Compilation of roll-out meetings for new menu implementation
Analysis of sales forecasts and schedules to reflect desired productivity targets.
-Skilled at balancing service with costs to ensure profitability.
EXPERIENCE
Southwest Key: (December 2021- November 2024)
-Provided direct supervision and compassionate care to undocumented and unaccompanied minors in a structured residential facility. Ensured safety, well-being, and emotional support through trauma-informed practices and consistent behavior management. Led daily routines including hygiene, recreation, meals, and educational activities while fostering a supportive environment. Maintained accurate documentation on behavior, incidents, and daily observations in compliance with federal (ORR) regulations
DBA Denny’s Restaurant: (June 2012- March 2020)
-General Manager - Directed daily operations of a high-volume 24/7 restaurant, ensuring consistent quality, service, and cleanliness standards, Managed scheduling, payroll, and labor budgets to maintain efficient staffing levels.
IHOP Restaurant: (January 2012- June 2012)
-Server / Front of house trainer
-Resolved customer complaints professionally and ensured a positive dining experience leading to 100% guest satisfaction
-Utilized POS system to efficiently manage customer orders, process payments, and track sales
Village Inn Restaurant: (January 2003- November 2011)
-Asst. Manager- responsible for completing restaurant operations during scheduled shift including cash reconciliation, inventory and receiving, ensuring food quality and guest satisfaction.
-Lead Server / Certified Trainer - Liaison between management and service staff. Incoming staff development and on-going excellent service cultivation.
AT&T: (July 1991- September 2004)
-Customer Account Representative – Handled customers with billing issues and assisted them with various additional services.
EDUCATION
Thomas Jefferson High School: (1986- 1990) El Paso TX
-Junior reserve officer Training Corps
El Paso Community College: (1990- 1992) Valle Verde Campus
Anamarc Educational Institute: (2008-2009) Phlebotomy Tech
El Paso Health Care Physicians: (2009) Internship
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