Customer Service Project Manager
Resume:
Alejandra Argandona
**-*** ********** ***, *******, HI 96792
********************@*****.***
Experienced and versatile professional with a Bachelor’s degree in Public Relations & Marketing from the University of Vina del Mar. Over 20 years of diverse experience in roles spanning from sales and advertising to management and customer service. Proven track record as a business owner, project manager assistant, and shift supervisor, demonstrating strong leadership, communication, and problem-solving skills. Expertise in floral design and event consulting, with a history of developing and executing strategic beautification projects. Adept at providing exceptional customer service and support in various setting, including healthcare and retail.
EDUCATION
Bachelor Degree in Public Relations & Marketing
Vina del Mar University of Chile
American Language Communication Center (ALCC) – New York City
EXPERIENCE
Fine Anuhea Cleaning Services Cleaning services for better living 01/0202025 – present
Fine Designer Florist 4/2024 - present
The Tulip Tree Nashville, TN
● Assist with the design and creation of floral arrangements for various occasions, including elite weddings, funerals, and corporate events.
● Help with setting up and decorating venues for events and special occasions.
● Manage the care and maintenance of plants and flowers, including watering, pruning, and cleaning.
Floating Desk Operations Specialist 8/2023 - 2/2024
Mayo Clinic Rochester, MN
● Check in, patient registration, managing patient inquiries.
● Provide direct support to healthcare providers.
● Customer service float between Gastrointestinal and Oncology department.
● Ensure compliance with policies and procedures regarding patient privacy and confidentiality.
Owner 2022-2023
Elite Flowers by Alex
● Wedding consultant, client relationship management, event planning, supplier coordination.
● Membership Co-Chair, NAWBO Twin Cities; Marketing Committee Chair
● Member of the Orchid Society of Minnesota
Shift Supervisor 2022-2023
Walgreens Woodbury, MN
● Cash handling, sales support, customer service
● Product pricing and tagging
● Photo center operations and pharmacy support
Project Manager Assistant 2020-2022
Painting by (John) Nakasone St. Paul, MN
● Manage commercial accounts, including Financial Headquarters, courthouses, and government buildings.
● Prepare and maintain comprehensive documentation including client briefs and project plans.
● Administrative support, vendor coordination
Night Front Supervisor 2020-2021
Lunds & Byerlys Woodbury, MN
● Scheduling, supervision of team member tasks
● Problem resolution, training and safety, security standards
● Ensure positive company image by providing courteous, friendly, and efficient customer service.
Owner 2011-2019
Private Consulting in Design Gardens/Flowers by Alex/Garden Estate Hackensack, NJ
● Goal-oriented and resourceful sales management for business development
● Plant and product education, relationship building.
● Strategic beautification of real estate, homeowners, business buildings, churches, funeral homes, hospitals.
Office of the Surrogate/Freeholder 2013-2014
Judge Michael Dressler & John Fellce – One Plaza Building Hackensack, NJ
● Correspondence management, administrative support.
● Filing and document management.
Owner/Manager 2016-2020
Haworth Flower Shop/Blooms by Alex River Edge, NJ
● Community Engagement: Member of BNI Synergy Chapter and Garden Conservancy.
● Exclusive services for “Edgecroft” estate with owner Anthony “Bud” and Virginia Korteweg.
● Build and maintain client relations with schools, municipalities, libraries.
● Ensuring high levels of customer satisfaction for celebrity accounts based in New Jersey and New York City.
Sales/Advertising Coordinator/Manager 2000-2011
Victoria’s Garden Center Paramus, NJ
● Newspaper ads and cable commercials, promotional events, problem resolution, customer service
● Client relationship management with landscapers, architect designers, public.
● Supplier relations, product knowledge, inventory management.
● Consulting private clients, providing beautification studies and knowledge with their estates.
Public Affairs 1995-2000
National Congress of Chile
● Educational outreach with students and public.
● Enhance the political engagement, participating in the first worldwide Youth Parliament
● Congressional support: Assisting Congressman Carlos Abel Jarpa, coordinate information between mass media and the political party of eight congressmen.
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