Customer Service Support
Resume:
George Lea
Cary, NC *****
*********@********.***
https://www.linkedin.com/in/georgelea/
Professional Summary
Multidisciplinary professional with 10+ years' experience in customer service, tech support, and affiliate marketing, now focused on AI model training and prompt design. Self-trained in large language model (LLM) prompting for music generation tools like Suno and Udio, blending technical precision with creative output. Strong foundation in structured conversation flows, customer empathy, and troubleshooting logic, ideal for contributing to AI model improvement teams. *Authorized to work in the US for any employer*
AI & Tech-Training Skills
AI Model Prompting & Response Simulation (in training)
Customer Support Script Design
Conversational Workflow Mapping
Annotation / Data Tagging (basic familiarity)
CRM / Ticketing Systems (Time Warner, Shiftsmart)
Troubleshooting Dialogue Logic
Remote Support Tools (Zoom, VoIP, Chat)
SEO & Content Structuring (Affiliate Blog work)
Training (In Progress)
AI Model Training for Customer Support Automation — Self-Study / Online Program
Focused on prompt structuring, feedback loop design, and annotated conversational data.
Certificate in ChatGPT from Coursiv: ID: 2c7756ca-61cd-4ee0-ba5f-cb4b0a69b4cd
Certificate in Stable Diffusion from Coursiv: ID 064d5757-c19d-4d40-bd03-5069070b5bd4
Certificate in DeepSeek from Coursiv: ID 456b9517-7b67-4833-b8bf-5b32f4b006ee
Work Experience (For gaps refer to https://www.linkedin.com/in/georgelea/)
Affiliate Marketing & Blogger Specialist
Self-employed - Cary, NC
May 2021 to October 2022
Blogging to the musicians community to promote my affiliate musical products on how to develop
credibility, marketability, and professionalism.
Technical Support Representative – AI-Simulated Survey Workflows
ShiftSmart – Remote May 2020 – May 2021
Handled structured phone conversations using templated logic—similar to AI decision trees.
Assisted users in scheduling COVID vaccine appointments using system-guided workflows.
Interacted with scripts and dynamic conditions that mirror AI model learning setups.
Provided real-time feedback and flagged ambiguous flows for refinement.
IT Independent Contractor
Go2IT Group, Inc - Westlake, OH
November 2008 to November 2016
Involved in major IT system migration/upgrades for Fortune 500 corporations providing desktop upgrades incl. drivers, and applications.
Sr. Partner/Producer
Tempo, Rhythm, and Rhyme, LLC - Durham, NC
July 2012 to August 2015
While we develop, manage, facilitate and promote entertainers, I was involved in all aspects of the
creative process. I engineer, coach, and produce.
Tech Support/Customer Service Agent
Time-Warner Cable - Morrisville, NC
November 2007 to September 2008
Enjoyed success with helping customers unfamiliar with technologies we sell including cable and internet connectivity, digital phone, solving billing issues, as well as selling the services.
Systems Analyst
IKON Office Solutions - Raleigh, NC
March 1997 to September 2002
Installed and maintained medium and large scale color and B&W printing systems, as well as instrumental in sales process.
• Achieved five Quarterly Customer Service Awards.
• Developed MS Access2000 database.
• Achieved all team budget forecasts for 2001-2002.
• Excel in troubleshooting image files and high-end network printing.
• Exceeded all performance evaluations.
Education
Bachelor of Science in Internet Marketing
Full Sail University - Winter Park, FL
Associates Degree in Computer Programming
Nash Community College - Rocky Mt., NC, US
Bachelor of Arts in Music Education
East Carolina University - Greenville, NC
Bachelor of Arts in Music Education
N.C. Wesleyan College - Rocky Mt., NC, US
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