Customer Service Specialist

LOLADE ATANDA

********@*****.***

SUMMARY

Detail-oriented Customer Service Specialist with proven expertise in customer service, data entry, and conflict resolution. Known for handling customer complaints with professionalism, fostering customer satisfaction, and maintaining high retention rates. A motivated team player dedicated to contributing to organizational success and growth.

SKILLS

Customer Complaint Resolution

Call Documentation & CRM Software

55 WPM Typing Speed

Microsoft Office & Teams

Problem Solving & Conflict Resolution

Project Management & Remote Work Proficiency

Google Suite & Excel Spreadsheet Management

Call Center Operations

EXPERIENCE

Customer Service Specialist (Remote)

Hak Air, Lagos, Nigeria Dec 2013 – Jul 2017

Achieved a 95% customer resolution rate, consistently resolving issues with efficiency and professionalism.

Implemented quality control procedures to enhance customer satisfaction.

Participated in ongoing product training and certifications to stay updated on offerings.

Led cross-functional team collaborations to ensure project goals were met on time and within budget.

Successfully managed projects, maintaining on-time delivery and staying under budget.

Sales & Customer Service Representative

Freshly Foods, Savage, MD Aug 2018 – Dec 2019

Set and achieved daily, weekly, and monthly goals for the grievance department, improving customer satisfaction by 17%.

Cross-trained new team members, contributing to the increase in overall customer satisfaction ratings.

Handled customer interactions via live chat, email, and phone, ensuring positive customer relationships and resolution.

Volunteered to address complex customer complaints during peak periods, relieving management workloads.

Efficiently multitasked in a fast-paced environment while navigating company systems.

Customer Service Advocate

Dreyers Jan 2020 – Present

Assisted over 40 clients daily, addressing needs and concerns via phone, email, web chat, and fax.

Coordinated with internal departments to stay informed on new products and services.

Trained new hires in best practices, reducing process gaps and improving team performance.

Used quality assurance data to ensure accuracy in customer interactions and proper issue escalation.

Mentored new employees, enhancing overall team productivity and performance.

EDUCATION & TRAINING

Available upon request.

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