Customer Service Assistant Manager
Resume:
Robert D'Agostino
Assistant Manager - Walgreens Boots Alliance, Inc
Lake Worth, FL 33467
*****************@***********.***
Work Experience
Assistant Manager
Walgreens Boots Alliance, Inc - Loxahatchee, FL
2006 to Present
33470
• Plan and direct day-to-day operations of 40 employees
• Develop strategies to improve customer service
• Drive store sales
• Increase profitability by creating key store policies and marketing programs
• Ensure customer needs, resolve complaints and optimize customer service to foster a positive environment
• Rely on my extensive experience and judgment to plan and accomplish goals
• Prepare work schedules for all employees; maintain staff by recruiting, orienting and training employees
• Maintain store staff job results by coaching, counseling and disciplining employees
• Maintain relations with vendors and manufacturers
• Manage stock levels
• Direct and manage all cash management related functions: concentration of funds, electronic payments, reconciling issues and fraud prevention. Manager of Communication Distribution Center & Raw Ingredient Buyer Slim Fast Foods - West Palm Beach, FL
1995 to 2006
33402
• Perform high level negotiations for product ingredients and provide strategic direction to team
• Support manager to develop corporate strategies and policies with respect to purchasing matters
• Prepare domestic cost models for packaging to create best prices
• Established strong and lasting relationships with suppliers to attain long term beneficial pricing structures
• Manage the maintenance of the mailroom equipment and renovation
• Supervise all mailroom activities, including security allocations, domestic office relocations and ensuring compliance with company for shipping costs and tracking procedures
• Managed all department security
Education
Associates in Applied Business Administration
Staten Island Community College - Staten Island, NY 1970
Skills
• Executive Management (10+ years)
• Customer Service (10+ years)
• Inventory (10+ years)
• Management (10+ years)
• Merchandising (10+ years)
• Sales (10+ years)
• Microsoft Excel (Less than 1 year)
• Scheduling (5 years)
• Training (10+ years)
• Word (10+ years)
• Team Building (10+ years)
• Cash Handling (10+ years)
• Inventory Management (10+ years)
• Customer Service Skills (10+ years)
Additional Information
Robert Dagostino
9642 Taormina Street
Lake Worth, Florida
************@*******.***
To Whom it May Concern:
************@*******.*** 816-***-****
To Whom it May Concern:
I am writing to express my interest in working with your organization. My career profile reveals my abilities, skills, knowledge and accomplishments. I have a diverse background with much to offer in this position. I am eager to learn more about how my experience and contributions can present solutions to the challenges of this position. I would welcome the opportunity to discuss with you how my experiences and abilities could contribute to your agency.
Most sincerely,
Robert Dagostino
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