Front Desk Customer Service

Shimayra Williams

Kingston,Jamaica/ ********************@*****.***/ 876-***-****

EDUCATION University of Technology, Jamaica August 2013- November 2018 Bachelor of Science in Hospitality and Tourism Management

(Major- Hotel and Resort Management)

● Relevant coursework: Financial accounting, Risk management, Major project, Marketing, Human resource management

WORK EXPERIENCE

Hotel and Wellness Fra I Pini (Lignano Sabbiadoro, Italy) June 2016 - August 2016 Front Desk Attendant (Intern)

● Greeted guests in a professional and friendly manner.

● Registered guest, collected necessary information and assigned rooms.

● Managed reservations, cancellations and modifications.

● Collaborated with other departments such as housekeeping to ensure guest satisfaction. Hotel and Wellness Fra I Pini (Lignano Sabbiadoro, Italy) June 2017 - August 2017 Room Attendant (Intern)

● Cleaned and maintained guest rooms to the highest standard.

● Reported any maintenance issues or damage to the appropriate department.

● Collaborated with other room attendant staff to ensure efficient room turnover. Forever finds jamaica (Kingston Jamaica) May 2022- Present Founder and Lead Designer

● Customer service and sales- Developed and maintained strong client relationships resulting in a 30% repeat customer rate and managed the entire sales cycle from inquiry to delivery, ensuring customer satisfaction.

● Marketing and branding- Developed and executed social media marketing campaigns to increase brand visibility.

● Financial Management- Managed all aspects, including budgeting,pricing, and invoicing Spanish Court Hotel (S Hotel Kingston) (Kingston, Jamaica) September 2023 - October 2024 Front desk Agent & Night Auditor

Front Desk Agent Responsibilities:

● Managed efficient Check-in and check-out procedures, processing payments and handling guest inquiries.

● Resolved guest concerns and complaints promptly and effectively, ensuring high levels of guest satisfaction.

● Collaborated with housekeeping and other departments to ensure seamless guest experience. Night Auditor Responsibilities:

● Executed comprehensive end-of-day financial audits, reconciling all accounts and transactions

● Prepared daily financial reports for management, including revenue summaries and occupancy Statistics.

● Addressed overnight guest requests and emergencies, providing assistance and maintaining hotel security.

SKILLS

● Hospitality operations: Night audit, Guest services, Reservations.

● Financial Management: Account Reconciliation, Auditing.

● Customer service: Conflict resolution, Problem solving.

● Other Skill: Attention to detail, Adaptability

REFERENCE

Available upon request

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