Customer Service Sales Support

SUVARNAMALA SAWALKAR

Professional Summary

Continuous value addition & self-development, during my endeavor to grow with the organization. Skills

• MS Office (Word, Excel, PowerPoint), CorelDRAW Software & Adobe PageMaker 6.0,6.5 or 7.0)

• IDS Software, Vakratunda Software & Shawman Software (All are Hotel Industry POS Software)

• MS-CIT

• TALLY. ERP 9 (6.6.3 Version)

• GST

• COMCASH POS & Oracle Retail ERP

WORK EXPERIENCE

(Total Work Experience more than 14 years )

Currently working in Grocery Store as a Cashier & Customer Service India Bazaar Eldorado Parkway Sep 2024 to present)

• Operating cash register and processed customer transactions with accuracy and efficiency.

• Assisted customers in locating products and provided detailed information about merchandise.

• Handled cash, credit and debit card payments, as well as issued receipts and change.

• Maintained clean and organized checkout areas, ensuring a pleasant shopping experience for customers.

• Managed customer complaints and resolved issues promptly, resulting in improved customer satisfaction ratings.

• Process returns and exchanges accurately following store policies and ensuring customer satisfaction.

• Collaborate with team members to organize promotional displays, resulting in increased sales.

• Assist in training new cashiers on proper cash handling and exceptional customer service.

• Handled price checks and ensured accurate pricing and labeling of items throughout the store.

• Participated in regular team meetings and shared suggestions to improve customer service and efficiency.

Worked with Hitachi System India Pvt. Ltd. – as Sales Co-Ordinator & Sales Support from October 2021 to November 2023.

• Preparing Quotations / Proposals as per customer requirements.

• Follow up with distributors and Vendors for part codes / Transfer price and delivery etc.

• Uploading all related docs along with PO / SO in CRM

• Updating open sales orders file on billing & delivery.

• Vendor registration process for new customers in our system.

• Doing Deal Registration (DR) for Symantec / Veritas / HP/ Dell /Checkpoint/ Cisco / Hpe/McAfee / Palo Alto/Nutanix etc. on Vendors Portal.

• Coordinating with our Security & SSN team for Installation & service reports. Creating a V- Tech project on the V-Tech / NetSuite portal.

• Maintaining Renewal Data of Microsoft License for Renewal.

• Maintaining a tracker sheet of Quotation / Deal Registration / NetSuite Project Strength

• Experienced of supporting role in Operations & Accounts Department,

• Experienced in a Supporting role in HR Department. (Overseas recruitment & hiring process) Worked with Shree Sai Ganesh Tours & Logistics LLP as Junior Accountant & RTO Manager Since from April 2018 to September 2021

Core work functions as under:

• Purchase Entry, Sales Entry & Cash Voucher entry in Tally ERP.9 & Latest Tally Prime Version 1.1.3

• Handling Accounts Receivable & Payable at the Branch.

• On a monthly basis Preparing GST data for GST Returns filing.

• Bank Reconciliation

• Handling Cash

• Preparing Suppliers & Salary cheques in Tally ERP 9.

• Doing Purchase Bill entries in Tally ERP 9 (like Spare parts, Hire charges & Diesel & Other Expenses too) on a daily basis for all the firm (Audit & Unaudited Firm)

• Handling more than 530 School buses related work. Ex. Renewal Insurance, Permit, Fitness, Tax, NOC, New Vehicle Registration Etc.

• Coordinating with RTO Agent-related RTO work.

• Coordinate Auditors for Audit work.

Senior Accountant – 2017 to 2018 – Shobhana Fabrics - Mumbai

• Maintained accounts of the Fabric Shop

• Purchase Entry, Sales Entry & Cash Voucher Entry in Tally ERP 9.

• Preparing GST date for filing.

• Also Worked with Mahavir Pack Strap as a Part-time for GST data for CA requirements. WORK EXPERIENCE: -

(Total experience in hotel 5 years)

• Worked with Cliff Hotels Pvt. Ltd in Garware Club House as an Executive HR Payroll & Recruitment & also assist to Accounts Dept. (2013 TO 2017) and was Simultaneously handling operational activities of sister firm NSCI (National Sports Club of India – Worli. (Mumbai) Core work functions as under:

• Purchase Entry, Sales Entry & Cash Voucher entry in the Tally ERP of both branches.

• Bank Reconciliation of both branches on a daily basis.

• Preparing Suppliers & Salary cheque in Tally ERP 9.

• Salary Distribution, Service Charge & Tips calculation of both the branches.

• Handling Correspondence with the Club & Members.

• Monthly Submission of accounts summary to Club & Follow-up for payments.

• Day to Day collection and petty cash. And related documentation.

• Assisting the Operations Manager in All operational activities.

• Handling Accounts Receivable & Payables at the Branch.

• Coordinate Auditors for Audit work.

• Purchase Bills Checking.

• Support for Audit Requirements.

• Also worked as a Banquet admin job, enter and retrieve information contained in computer databases to update records, files, reservations, and answer inquiries from guests. Human Resources Executive – 2012 to 2013 –Juhu Residency Boutique Hotel – Mumbai

• Analyzes, prepares, and entries payroll data ensures compliance with wage and hours laws, and prepares payroll.

• Plans, directs, and coordinates HR/payroll administrative functions, ensures accurate and timely processing of payroll updates, and assists with developing personnel policies and procedures.

• Works closely with the HR Director to support human resources administration and payroll processing, maintains accurate and up-to-date HR files, and performs periodic audits, Deal with complaints and questions regarding payroll from employees and upper management.

• Investigate and resolve any payroll discrepancies.

• Sourcing and recruiting candidates through databases, job boards etc.

• Coordinating and conducting interviews

• Negotiating job offers and salary packages

Team Leader – 2011 TO 2012 – (NGO) InTouch Solution, Mira Road – Mumbai

• Worked as Tele caller and Team leader.

Personal Information: -

Date Of Birth : 1st November 1975

Marital Status : Married

Permanent Address : 6160 Silverado Trail, Mckinney Texas 75070

Contact No. : +1-678-***-****

Email Id : ******.*******@*****.***

Place : Mckinney, Texas

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