Customer Service North Carolina

**** ****** **** *****, *********, United

States 20268 QUINISHA ANDRE

*********@*****.***

704-***-**** TRACKING SPECIALIST

PROFESSIONAL SUMMARY

Tracking Specialist with over 10 years of experience in logistics coordination and data analysis, adept at optimizing routes to reduce costs

and enhance service quality. Proven expertise in conflict management, team support, and customer service, contributing to improved client

satisfaction and operational efficiency. Committed to leveraging extensive skills in scheduling and data entry to drive measurable

improvements in workflow and client relations.

EMPLOYMENT HISTORY SKILLS

MAY 2015 - MAY 2016 Conflict Management

Tax Preparer/ Assistant Manager, DoTax Service, Charlotte, North Carolina

«Resolved IRS issues, boosting client compliance and satisfaction. Pata Entry

* Prepared precise tax returns, adhering to regulations. Customer Service

+ Handled over 40 client calls hourly, addressing inquiries a

* Maintained client tax records with data integrity. eam Support

* Maintained meticulous records of client interactions, ensuring compliance and fostering long-term Time Management

relationships

Analytical Thinking

JUN 2016 - MAY 2019

Logistics Coordinator, Pactiv Warehouse, Charlotte, North Carolina Communication Skills

* Managed customer orders, ensuring precise database entries and timely processing.

+ Coordinated expedited shipping for on-time delivery with accurate billing.

+ Handled inbound and outbound calls, ensuring clear communication and message accuracy.

Logistics Management

Client Relations

JUL 2019 - PRESENT Strategic Planning

Tracking Specialist, Odyssey Logistics & Technology, Charlotte, North Carolina

+ Coordinate logistics to ensure timely delivery and minimize delays, improving client satisfaction

Process Improvement

+ Monitor shipment tracking systems, resolving issues to maintain operational efficiency.

+ Analyze data to optimize routes, reducing transportation costs and enhancing service quality.

* Collaborate with teams to streamline processes, achieving measurable improvements in workflow.

+ Implement solutions for tracking discrepancies, ensuring accuracy and reliability in reporting.

EDUCATION

Certification, Central Piedmont Community College, Charlotte, North Carolina, United

States of America

NCFAST case worker certified

MAY 2019 - MAY 2021

Human & Social services Associate's, Bryant & Stratton College-Online, New York, New

York, United States of America

ADDITIONAL INFORMATION

Certifications

+ First Aid/CPR Certified

* HAZMAT certified

+ North Carolina Unarmed Private Protective Services

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