Business Development Help Desk

DYLAN STALLONE

FORT LAUDERDALE, FL *****

954-***-**** ****************@*****.*** PROFESSIONAL SUMMARY

Sales professional with a proven track record in increasing sales and meeting sales targets.

By building trust and providing value to customers, I deliver an enthusiastic approach that encourages a close relationship with customers. I often practice reflexive listening with customers to better evoke and understand their needs. Lastly, I strive to maintain a high degree of pride in my personal and professional reputation.

SKILLS

Reading, Finance and Email Marketing

Time Management

Upselling

Business Development

Contract Preparation

Customer Needs Assessment

Policy Implementation

Performance Management

Contract Management

Expense Tracking

Staff Development

Appointment Scheduling

Report Generation

Complaint Resolution

Data Entry

Fluent in both English and Spanish

WORK HISTORY

GoDaddy.com LLC

Help Desk Sales Remote May 2023 to Current

Results-oriented professional seeking a challenging role as a Sales Department Representative at an innovative organization. Successful tenure at GoDaddy with a focus on providing tailored solutions and support to clients in the domain and web hosting industry. Eager to leverage my expertise in driving sales, building client relationships, and contributing to the success of the sales team.

•Specialized in understanding the diverse needs of clients in the domain and web hosting industry, resulting in a 25% increase in sales to this specific target market.

•Developed and maintained strong relationships with clients, ensuring a deep understanding of their businesses and objectives to provide personalized solutions.

•Conducted market research to stay abreast of industry trends and competitor offerings, allowing for the development of strategic sales approaches that capitalized on market demands.

•Collaborated closely with clients to analyze their web presence and digital needs, offering comprehensive solutions that encompassed domain registration, web hosting, and online marketing services.

•Led training sessions and workshops for clients to enhance their understanding of digital tools and online marketing strategies, positioning GoDaddy as a valuable partner in their business growth.

•Negotiated contracts and pricing structures with clients, consistently achieving win-win agreements that supported long-term partnerships and customer satisfaction.

•Actively participated in industry events and conferences to represent GoDaddy, fostering brand awareness and expanding the company's reach within the domain and web hosting sector.

UHS Hardware

Online Sales Representative Hollywood, FL January 2022 to March 2023

Dedicated and results-oriented professional seeking a challenging position as a Sales Department Representative at a forward-thinking organization. Proven success at UHS Hardware, specializing in providing tailored solutions and support to business owners in the locksmith industry. Aiming to leverage my expertise in driving sales, fostering client relationships, and contributing to the growth of the sales team.

•Spearheaded initiatives to understand the unique needs of locksmith business owners, resulting in a 30% increase in sales to this specific target market.

•Developed and maintained a strong network of contacts within the locksmith industry, facilitating strategic partnerships and collaborations that enhanced overall market penetration.

•Conducted in-depth market research on emerging trends and challenges faced by locksmith companies, allowing for the creation of customized product packages that addressed specific pain points and increased customer satisfaction.

•Collaborated with the product development team to introduce innovative locksmith tools and equipment, meeting the evolving demands of the industry, and establishing UHS Hardware as a trusted supplier.

•Delivered targeted sales presentations and training sessions to locksmith clients, showcasing the value proposition of UHS Hardware products and services.

•Negotiated contracts and pricing structures with locksmith business owners, ensuring competitive and mutually beneficial agreements that fostered long-term partnerships.

•Actively participated in industry trade shows and events, representing UHS Hardware and expanding the company's presence within the locksmith community.

University Dodge/ Drivers Auto Mart

BDC Manager Davie, FL December 2019 to October 2022

Accomplished professional with a successful background as a team member at both Drivers Auto Mart University Dodge. Demonstrated expertise in the automotive retail sector with a focus on providing exceptional customer service and exceeding sales goals. Proficient in navigating the complexities of the auto industry, offering in-depth product knowledge, and ensuring customer satisfaction. Proven track record of contributing to positive team environments through strong interpersonal and communication skills. Excited to bring my diverse experience in the automotive retail space to a new opportunity, where I can continue to drive success for the organization.

•Leveraged technology to pursue existing and potential customers by phone, e-mail, and text messages to generate leads and close sales.

•Managed and conducted outbound calling and texting campaigns to attract business opportunities and meet objectives.

•Created daily goals and led a team to achieve their goals to boost sales and build morale.

•Maintained in-depth knowledge of vehicles, market conditions, and customer buying preferences.

•Offered each customer top-notch personal service and support to boost sales and customer satisfaction.

•Completed sales contracts, purchase documents, registration paperwork, and dealership records.

Jiffy Lube

Customer Sales Advisor Various Locations November 2018 to October 2019 Results-driven and customer-focused professional with a successful tenure as a Lead Salesperson at Jiffy Lube. Demonstrated expertise in leading sales teams and driving revenue growth within the automotive service industry. Proven ability to build and maintain strong customer relationships, resulting in increased customer satisfaction and repeat business. Adept at implementing effective sales strategies, optimizing operational processes, and exceeding sales targets. Skilled in product knowledge, team leadership, and creating positive customer experience.

•Completed full vehicle inspections to check for leaks, damage, or other issues of concern.

•Conferred with customers about their concerns with their vehicles while promoting and discussing vehicle services that would resolve problems and increase sales.

•Stayed updated on current company promotions or sale options to promote savings during regular service connections.

•Serviced vehicles according to OEM-recommended maintenance schedules for oil changes, engine tune-ups, and fluid changes.

•Increased sales by offering advice on purchases and promoting additional products.

•Listened to customer details and offered matching solutions to meet a wide range of requirements.

The Home Depot

Garden Associate Davie, FL January 2016 to January 2017

Versatile and accomplished professional with a solid foundation established during my tenure as a team member at Home Depot. Proven success in customer service and sales within the retail industry. Excelled in providing expert product knowledge, delivering exceptional customer experiences, and contributing to the overall success of the store. Demonstrated strong teamwork, adaptability, and a commitment to operational excellence. Eager to bring my skills in customer engagement, problem-solving, and product expertise to a new challenge.

Sought out customers to help and offered immediate assistance with locating items and making selections.

Restocked shelves with new plants each day and rotated stock for optimal appearance.

Maintained plant health and attractiveness with proper sunlight, water, and nutrition.

Completed opening, closing and shift change tasks efficiently to keep store ready for guests.

EDUCATION

High School Diploma

Nova High School Davie, FL June 2019

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