Customer Service Mental Health
Resume:
Chantelle Barkley
Westland, MI *****
********************@*****.***
Professional Summary
I'm a hard worker and very dependable. I'm a great asset to any company. I also take pride in my job duties and love to interact with the public and very approachable n kind, plus my attention to details is done with great precision
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Counselor
Calumet juvenile center-Highland Park, MI
April 2023 to March 2025
Watch children do their daily Acts of living which are bathing cleaning laundry. Observe them during school hours assisted them with homework Talk to them about issues or problem solving
I got them through programs to help them transition into regular society Monitoring behavior and correcting them by council Assessing the adolescent children with drug abuse history and alcohol abuse.
• Developed personalized treatment plans for each client based on thorough assessments and collaboration with interdisciplinary teams
• Provided individual counseling sessions to XX clients per week, addressing a wide range of mental health concerns and emotional issues
• Facilitated group therapy sessions for diverse populations, focusing on topics such as anxiety management, stress reduction, and interpersonal relationships
• Conducted crisis intervention services for individuals experiencing acute psychological distress or suicidal ideation, ensuring safety and providing appropriate referrals
• Participated in regular case conferences to review client progress, adjust treatment plans, and ensure continuity of care within a multidisciplinary team setting
• Advocated for the needs of clients within the community by connecting them with relevant resources such as support groups, housing assistance programs, or vocational training opportunities Quality Inspector/Assembler
Webasto automotive-Livonia, MI
September 2018 to March 2025
Insure parts are correctly assembled at the end of the line Be sure to show the team line workers how to correctly assemble parts and components Delegate jobs and test individuals on certain lines I also assembled parts for gas tanks and for the bronco Jeep tops and also the felt jeep tops as well work on the assembly line.
Keep track of sales with partner companies
Quote tracking
Computer information systems input
Shipping and receiving skills
Cashier/Customer Service
Walmart-Dearborn, MI
May 2020 to September 2023
Assistant customers with issues
Working at guest services
Resolutions to issues like refunds, exchanges and returns Team leader
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
• Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
• Resolved customer complaints regarding pricing errors or product availability with professionalism
• Performed opening/closing duties including counting money in the register before/after shifts Packaging/order selector
Amazon Warehouse-Westland, MI
2018 to 2023
• Efficiently and accurately selected customer orders for shipment, ensuring on-time delivery
• Maintained a clean and organized work area to promote safety and efficiency
• Collaborated with team members to meet daily production goals in a fast-paced environment
• Performed quality checks on incoming products to ensure accuracy and completeness of orders
• Utilized inventory management systems to track stock levels and update records accordingly
• Demonstrated attention to detail by verifying product codes, quantities, sizes, colors, or other specifications before packing orders
• Packed items securely for shipping, utilizing appropriate packaging materials to prevent damage during transit
Assembly Line Worker
Kautex Detroit automotive-Detroit, MI
February 2021 to September 2022
Assembly line work
Team lead responsibilities
Do assembly on gas tanks for Ford
Oversee quality inspection
Practicing great teamwork with the employees
Do re work on materials and parts that are not assembled correctly with the team line to show how parts are correctly assembled
I've handled power drills saws spray washers heavy duty hoses PCA Personal Care Assistant
Henry Ford Village Retirement Home-Dearborn, MI
January 2016 to May 2020
Meal prep
Incontinence
Acts of daily living
Making by the appointment
Showering /dressing
Activity planning
One-on-one chest with the client to see how they're feeling on a daily basis Home Health Aide
Independent living for a vulnerable adults-Minneapolis, MN April 2011 to September 2016
Help individuals with active daily living which consists of bathing cleaning activity planning meal prep medicine distribution and also incontinence
Education
High school graduate in General Studies
Oak Park High School-Oak Park, MI
September 2004 to June 2008
Skills
• Time management
• Childcare
• Care plans
• Warehouse experience
• Guest services
• Cash handling
• Soldering
• Janitorial experience
• Caregiving
• Front desk
• Dementia care
• Leadership
• English
• Vital signs
• Patient care
• Quality Control
• Multilingual
• Home care
• Home & community care
• Teaching
• Food Preparation
• Assembly
• Plumbing
• Materials management
• Cater and serve (4 years)
• Manufacturing
• Food service
• Serving
• Home health
• Sales
• Communication skills
• Meal Preparation
• Management
• Cash register
• Organizational skills
• Higher education teaching
• Heavy lifting
• Writing skills
• Customer service
• Hospitality
• Retail management (3 years)
• Early childhood education
• Safety plans
• Power tools
• Mechanical knowledge
• Quality Inspection
• Forklift
• Phone etiquette
• Presentation skills
• Cleaning
• Computer skills
• Basic math
Certifications and Licenses
CPR Certification
Certified Home Health Aide
Pallet Jack Certification
First Aid Certification
January 2019 to March 2024
Certified Quality Engineer
Certified Quality Auditor
Hazardous Waste Operations & Emergency Response Training Certified Behavioral Health Technician
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