Customer Service High Volume
Resume:
SUMMARY
SKILLS
EDUCATION PROFESSIONAL EXPERIENCE
*****.*******@*****.***
Glendale, AZ
CIDNI ZEIGLER
Professional
Experienced professional with a strong background in customer service, administrative and clerical roles. I have strong interpersonal and communication skills. I’m seeking an employment opportunity, that will further develop me in all aspects of professionalism and provide opportunity to contribute driving success in a work environment.
Cognizant August 2023 - April 2024
Support passengers riding in autonomous vehicles
troubleshoot any technical difficulties that may occur during rides
Collaborate with other teams to resolve issues with AV behaviors
Diplomaobtained May 2011
Ace Parking. Jan 2022- July 2023
Create and process invoices for monthly parkers
Email, fax and filing paperwork
Activate and deactivate parking cards
Greet guests upon arrival
Park cars in secure garage and adjust any payment
discrepancies
HIGH VOLUME INBOUND & OUTBOUND CALLS
VERIFY TRANSACTIONS WITH CARD HOLDERS
PROCESS LOST/STOLEN REPORTS ON
COMPROMISED CARDS
ACTIVATE & DEACTIVATE DEBIT/CREDIT CARDS
NEXA Receptionists Nov 2020- Oct 2021
High volume Inbound calls
Provided administrative support, including answering phone calls, responding to emails, and preparing correspondence Xfer calls to requested answering machine
All MS Office programs (10 yrs)
Clerical/ Admin (4 yrs)
High Volume Call Centers (10
yrs)
Public Speaking/
Communication (2 yrs)
Fraud Specialist/ Debit & Credit
(2 yrs)
Customer Service (13 yrs)
Collections (1yr)
Typing (45 wpm)
Attention to detail
De-escalating irate customers
Problem resolution
Rebuttals
Empathy
Punctuality/ Attendance
Leadership
Team player
Cash handling
Debit/credit Payment
processing
Sales (2yrs)
South Mountain HS 2011
Virtual Receptionist
Customer Support Specialist
VALET/ADMIN
fraud Detection Specialist
PSCU Sept 2019- Sept 2020
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