Customer Service Care

TB

THOMAS BARBER

**************@*****.*** 702-***-**** Las Vegas, NV 89117

I am seeking a customer service or sales position that I can utilize my experience, skills and positive attitude to make a difference. I am a reliable, highly motivated, & enthusiastic self-starter. Customer Service Skilled

Business Growth Oriented

Sales & Relationships Expertise

Excellent Communication Skills

Goal & Solution Driven

Positive Thinking Team Player

Responsible & Honest Work Ethic

Midwest Values & Integrity

P&L Management Experience

PC Competent

Progistics Distribution/FragilePAK

Henderson, NV

Customer Care Agent

11/2023 - 06/2024

Primary contact for Tempur-Pedic for home set-up of mattress purchases through their portal.

Handled a high-volume of driver, customer, and consignee phone calls with superior results.

Dispositioned emails from customers with a 97% QA rating. Precision Opinion Las Vegas, NV

Research Associate

06/2023 - 10/2023

Administered the National Immunization Survey on behalf of the CDC. High call volume with great metrics results.

CED/Sun Valley Electric Supply Las

Vegas, NV

Account Manager

07/2019 - 05/2020

Built and maintained productive relationships with customers and internal partners.

Developed successful customer relationships and quickly resolved service requests to increase sales.

Oversaw & grew accounts to exceed performance goals. Eaton Electrical Las Vegas, NV

Senior Sales Engineer

01/2001 - 08/2016

Managed the sales and quotation process with distributors and contractors as the technical and functional product expert.

Designed and prepared quotations for commercial and multi-family projects. Coordinated with product line and project management. Diagnosed and addressed problems with installed equipment. Primary contact for AHJs, NV Energy, and Electrical Consultants. Barber Electric Supply Saint Paul, MN

General Manager

07/1991 - 01/2001

Responsible for a successful P/L turn around.

Designed and implemented sales and service strategies to improve revenue, profitability, and customer growth and retention. Recruited, hired, and trained and empowered employees to achieve key performance indicators.

University of Wisconsin - Eau Claire Eau Claire, WI Public Administration/Human Resources

Summary

Skills

Experience

Education and Training

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