Collections Specialist Customer Service

Cornell Trammell

Avondale, AZ *****

*****************@*****.***

+1-623-***-****

Professional Summary

Results-driven Senior Collections Specialist with 15+ years of experience in the financial services industry, specializing in effective negotiation and customer relationship management. Proven track record of developing strategies that minimize delinquency rates and enhance on-time payments. Skilled in managing diverse portfolios and consistently exceeding collection targets, demonstrating strong problem-solving abilities and customer service expertise. Work Experience

Senior Collections Specialist

One Main financial-Phoenix, AZ

November 2017 to Present

• Negotiated payment arrangements with customers in financial distress, resulting in an increase of on- time payments by XX%

• Managed a portfolio of XX accounts, consistently meeting or exceeding monthly collection targets Senior Collections Specialist

Gatestone and Co International-Phoenix, AZ

January 2008 to October 2017

• Developed and implemented effective collection strategies to minimize delinquency rates and reduce bad debt write-offs by XX%

• Negotiated payment arrangements with customers in financial distress, resulting in an increase of on- time payments by XX%

• Developed strong relationships with key clients through proactive communication and problem-solving approaches

Education

GED

Phoenix Union-Phoenix, AZ

August 1974 to May 1978

Skills

• Call center

• Customer service

• Negotiation

• Computer skills

• English

• Accounts receivable

• Phone etiquette

Certifications and Licenses

Driver's License

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