Customer Service Care
Resume:
Chelsi-lin Velasco
Independent contractor
Port Richey, FL
******************@***********.***
I feel that I am an excellent candidate for the open position. I'm hard-working, energetic and highly trainable. My drive to assist others makes me confident and prepared to provide the quality that your company is known for. Beyond my people first approach. I am an advocate for all humanity, passionate with everything I do. My open minded approach for more education and knowledge venues an environment that can lift customers & colleges spirits. In even challenging circumstances. My communication and documentation skills are also top-notch. I understand the importance of being clear with customers along with sincere professionalism. I am a excellent listener, and perform well under pressure.
Thank You for your time, and I look forward to hearing from you. Willing to relocate to: Florida - Remote - Remote
Authorized to work in the US for any employer
Work Experience
Call Center Representative
Dynata, LLC - Remote, Florida
March 2022 to Present
Remote Out bound calls to clients around the US.
Store Manager
Signet Jewelers Inc - Akron, OH
February 2017 to February 2022
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Resolved customer problems by investigating issues, answering questions and building rapport.
• Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
• Implemented succession planning by training and developing associates into leadership positions.
• Strengthened work flow productivity by hiring, managing and developing top talent.
• Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
• Boosted sales by cultivating customer rapport and delivering superior customer service. With clienteling; Customer background/ A list information, items.
• Corrected operational discrepancies by developing and executing process improvements. Utilizing Feature benefit check questions.
• Assessed, optimized and elevated operations to target current and expected demands. The main objective is always to be last year's numbers.
Server/Trainer
Kickin Wingz Family Bar & restaurant - Port Richey, FL May 2014 to January 2021
• Recruited, trained and mentored sales team members, offering continuous support for professional development.
• Evaluated training programs to determine effectiveness and increase employee retention.
• Liaised with Human Resources to assist in filling open sales positions and promote seamless onboarding of new hires.
• Counted and balanced registers.
• Reduced process gaps by supporting and training field representatives on orders, tracking, expenses and sales protocols.
• Wrote and submitted reports.
• Recognized for exceptional shift performance.
• Assigned employees to specific duties to best meet needs of store.
• Researched out-of-stock items to find additional inventory in other store locations.
• Recruited staff and delivered outstanding operational leadership, increasing employee retention
• Reduced process lags by training new employees on best practices and protocol. Assistant Store Manager
Pacific Sunwear Of California Inc - Port Richey, FL October 2012 to January 2017
• Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
• Oversaw aspects of maintenance, inventory and daily activity management.
• Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
• Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
• Assessed, optimized and elevated operations to target current and expected demands.
• Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
• Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
• Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
• Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
• Created engaging merchandise presentations to motivate impulse purchases.
• Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
• Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
Education
High School Diploma
Clear Fork High School - Bellville, OH
June 2019
Skills
• Employee supervision and motivation
• Store opening and closing procedures
• Store operations correcting oversights
• Operational budgeting
• Risk management
• Fashion jewelry market knowledge
• the difference in 10 and 14 karat gold
• Sterling silver and stainless steel market knowledge
• Proper training skills
• Leading by example
• Succession Planning
• Recruiting
• Retail Management
• Change Management
• Customer service
• Employee Orientation
• Performance Management
• Store Management Experience
• Merchandising
• Pricing
• Management
• Upselling
• Talent Acquisition
• Project Management
• Human Resources Management
• Team Management
• Interviewing
• Human Resources
• Workers' Compensation
• Sales Management
• Computer Networking
• Conflict Management
• Quality Assurance
• Sales
• Program Management
• Profit & Loss
• Program Development
• Workday
• PeopleSoft
• Benefits Administration
• Event Planning
• Forecasting
Languages
• English - Fluent
Certifications and Licenses
Food Handler Certification
Contact this candidate