Customer Service Representative
Resume:
Melinda Golyshevsky
*******************@******.***
Tulsa, OK
Experience
Avantive Solutions
, Tulsa, OK
Maintain organized workspace
Maintain Proper phone etiquette
Manage computer systems
Microsoft office
Improved the pre-sales process, resulting in a 50% increase in sales
Increased sales by 50% through upsells and cross- selling of additional products and services
Recruited and trained new sales representatives
Teleperformance USA
Tax Expert, Remote USA
01/2024 - 04/2025
+ Supported the technical needs of clients with an average of 100 calls per day
+ Provided performance metrics and trend reports to management, aiding in overall operations
+ Trained for 40 hours of training per week on subjects such as troubleshooting, documentation, and product
maintenance
Alorica
Customer Service Representative, Tulsa, OK
11/2022 - 02/2024
+ Handled customer inquiries, answered questions, and resolved problems in a timely manner
+ Created a new customer database by entering customer information into a database
+ Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card
information, and product sales
+ Developed and trained new customer service representatives on the proper handling of customer inquiries
+ Performed sales analytics and provided recommendations that increased sales by thousands of dollars
Skills
Computer skills, Front desk, Customer service, Microsoft office, Microsoft excel, Spanish, Windows, Computer literacy,
Communication skills, Writing skills, Cash handling, Supervising experience, Typing, Bilingual, Analysis skills, Sales,
Microsoft word, Guest services
Education
Parktose Highschool
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