Customer Service Associate

Deanna Nancy Elizabeth Schmidt

+1-859-***-**** *****************@*****.*** Newport, KY 41071

WORK EXPERIENCE

Customer Service Associate, Family Dollar

June 2024 - September 2024

• Processed transactions efficiently to ensure a seamless shopping experience for customers.

• Maintained store cleanliness to create an inviting and safe environment for shoppers.

• Provided knowledgeable product recommendations that enhanced customer satisfaction and loyalty.

• Handled customer inquiries promptly, delivering helpful and accurate information to resolve concerns.

• Managed inventory levels effectively to ensure product availability while minimizing excess stock.

• Resolved customer complaints professionally, turning negative experiences into positive outcomes.

• Stocked the shelves as shipments came in.

• Closing of the store.

Customer Service Representative, Checksmart

January 2023 - May 2023

• Processed orders efficiently to ensure timely delivery and customer satisfaction.

• Handled inquiries with professionalism and care, addressing customer concerns effectively.

• Resolved customer issues promptly to maintain strong relationships and enhance client loyalty.

• Provided product support by offering detailed information and troubleshooting assistance to customers.

• Managed customer accounts diligently to ensure accurate records and seamless service.

• Ensured customer satisfaction by consistently exceeding expectations and delivering exceptional service.

• Generate and collect New Customer Information to make accounts as well as updated information for regular clients.

• Collect bank information and apply applications for pay day loans and check cashing.

• Survey calls for new clients as well as reminder calls.

• Handling of large amounts of cash and a safe.

• Accountable for opening and closing of store and running end shift reports and matching database and records. Painter, Rogers Incorporated

March 2017 - May 2022

• Mixed colors expertly to achieve desired tones and enhance the overall aesthetic of the project.

• Executed interior painting projects with attention to detail, ensuring a smooth and professional finish.

• Applied exterior finishing techniques to protect surfaces while improving visual appeal and durability.

• Prepared surfaces meticulously to ensure optimal adhesion and a flawless application of paint or finishes.

• Installed wallpaper skillfully, transforming spaces and providing a unique design element to interiors.

• Drywall when needed.

• Replacing of furniture and regular maintenance to rooms. Customer Service Cashier, D and D Carryout

June 2017 - March 2022

• Managed cash handling procedures to ensure accurate financial transactions and minimize discrepancies.

• Resolved customer complaints effectively, enhancing overall customer satisfaction and loyalty.

• Provided outstanding customer assistance by addressing inquiries and offering product recommendations.

• Processed transactions efficiently to streamline checkout procedures and reduce wait times.

• Oversaw inventory management tasks to maintain optimal stock levels and minimize waste.

• Maintained store cleanliness to create a welcoming shopping environment for customers.

• Stock shelves as needed.

• Opening and closing of store.

Warehouse, Fed Ex

April 2016 - September 2016

• Load an unload trucks

• Sort and run upper deck sortment and team leader.

• Worked all positions and all sized trucks.

• Put orders together and rechecking of orders and boxing and shipping with correct labeling. PSR and Medical Assistant, Healthpoint Family Care September 2005 - April 2010

• Implemented accurate medical coding procedures to ensure proper billing and compliance with regulations.

• Educated patients on their health conditions and treatment plans to promote understanding and adherence.

• Coordinated patient scheduling to optimize appointment availability and enhance clinic efficiency.

• Provided comprehensive administrative support to facilitate smooth operations within the medical practice.

• Monitored vital signs regularly to assess patient health status and promptly report any abnormalities.

• Managed electronic health records efficiently to ensure accurate and secure patient documentation.

• Appointment Scheduling

• Medication Refills

• Front Desk Cashier

• Medical Assistant to multiple different types of providers-

• Vaccines and suture wound care

• Collecting Insurance and co-pays

• Triage

• Opening and closing of office

Bartender, Joe's Sports Bar/TC Cafe/Neilanders

August 2003 - June 2009

• Barmaid/Bartender

• Customer Service greeting customers, take drink orders, serve and waitressing.

• Stock and clean as needed.

• Opening and closing of locations and cleaning duties

• I have 6 years experience.

EDUCATION

Brown Mackie College

2005-2007

Associates Degree in Applied Science, Medical Assistant

• I learned Medical Terminology and the Atomy.

• Business Office Administration.

• Coding and Billing

• Phlebotomy and Vaccines

• CPR

• EKG's

SKILLS

Account Management, Billing Collections, Cash Handling, Cashier, Customer Service Sales, Demolit, Drywall Installation, Inbound Calls, Loading and Unloading, Multi Tasking, Order Picking, Outbound Calling, Packaging Systems, Painting, Patient Care, Team leader, Tech Support

CERTIFICATION AND LICENSES

Certificate in Team Leader 2023

Certificate in Professional and Patient Communication 2008 Medical Assisting Certificate 2007

Valid Driver's License 1998

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