Project Management Data
Resume:
Swathy Sharaff
************@*****.***
12+ years of consistent project management, business operations and support experience with a passion for working on new initiatives, meeting people and being a high performing contributor. Enjoys working under the direction of senior leadership with minimal day-to-day supervision.
CAREER SUMMARY
Worked in highly strategic leadership role within the Data Governance team, focused on critical Data Quality initiatives.
Oversaw a portfolio of cross-functional data remediation and compliance projects, collaborating with Risk, Legal, Compliance, Data Management, and Technology teams to improve data quality, lineage, metadata, and ownership.
Directed the identification, documentation, and delivery of data requirements across high priority use cases to ensure regulatory compliance and alignment with enterprise data strategy.
Developed and maintained detailed program roadmaps, governance frameworks, and executive dashboards to drive transparency and accountability at the enterprise and line-of-business levels.
Managed stakeholder engagement across senior leadership and regulatory bodies, providing consistent updates on risk mitigation, milestone delivery, and program impact.
Implemented project management best practices (Agile/Waterfall hybrid) to streamline delivery timelines and ensure adherence to regulatory deadlines and commitments.
Partnered with data stewards and system owners to implement data controls, improve reporting accuracy, and institutionalize sustainable data management practices.
Ensured regulatory and audit compliance, preparing in-depth responses, evidence, and solutions to satisfy inquiries from Internal Audit, regulatory bodies, and cross-functional stakeholders.
Promoted adherence to enterprise standards and Data Management best practices to ensure operational excellence and consistent execution.
Facilitated cross-departmental alignment, effectively communicating interdependencies across internal teams, products, and projects to mitigate risk and optimize outcomes.
Managed risk with transparency and accountability, proactively assessing business decisions to protect organization's reputation, assets, and clients.
Orchestrated the end-to-end delivery of a high-stakes software development project, implementing Agile methodologies to enhance team collaboration and efficiency.
Enhanced stakeholder engagement through the development and implementation of a comprehensive communication plan, leading to more informed decision-making processes and alignment of project objectives.
KEY ROLES
IT Project Manager
Operations PM
Project Lead
Agile Lead
Business Analyst
Technical Analyst
DOMAIN EXPERTISE
Banking
Mortgage
Health Care
Health Care Claims
KEY COMPETENCIES
SDLC
Waterfall
Agile
EDUCATION
Ph.D. -2025
MBA- 2021
B.S -1999
CERTIFICATES
CSM - 2019
A-CSM- 2020
CSP-SM- 2020
CSPO-2020
Certificate in PMF -2018
Certified Business Analyst – 2012
TECHNICAL SKILLS
Project Management Tools Clarizen, Version one, Project Central, Daptiv, MS Project, Smartsheets
Business Modeling Tools
MS Visio, Rational Modeler
Processes
Waterfall, SDLC, Agile
Requirements Management
Tele logic DOORS, Rational Requisite Pro, JIRA
Repository Management
SharePoint, JANUS, Daptiv, Clarizen
Change Management / Defect Management
Team Foundation Server (TFS), Rational Team Concert (RTC)
Familiar with other Tools such as
MS Office Suite of products, SnagIt 11 Editor, Clarity
Enterprise Architect
PROFESSIONAL EXPERIENCE
Sedgwick of Tennessee- Memphis, Tennessee July 2023 to March 2025
Senior IT Project Management Specialist
Led new client implementation projects to onboard claims process for worker’s compensation, FMLA and disability claims for Fortune 200 companies.
Responsible for managing multiple projects, ensuring effective project management from inception through implementation.
Scheduled Project kickoff, identified scope, documented issues and risks, coordinated and oversaw business solution requirements in accordance with program and project goals.
Collaborated closely with multiple team members and ensured cooperation and consistent application of policies and procedures.
Worked with numerous priorities independently and/or in a team environment to achieve goals.
Assisted team members by reviewing the Requirements Documents, project goals and testing strategies before sending for client sign-off.
Managed Release documentation before Deployment and ensured Go-Live is successful.
PNC Bank - Jacksonville, Florida
Retail Lending Services Nov 2017 to Dec 2022
Project Manager II
Joined as Project Manager I and promoted to Project Manager II position.
Managed Tier 1 through Tier 4 projects, end to end within Retail Lending.
Successfully led (Homeownership Assistance Funds, Reinstate Annual Fees for HELOCs, Credit Bureau Mail Digitization, Decommissioning of CIS, Forbearance Workout Options, Capital Market projects including PPP, Non-Monetary Mail Enhancement, etc.) and closed project within the project timelines.
Experience running projects under Change@PNC methodology.
Worked closely with Risk, Compliance and Identified stakeholders and created Project Charter, Vision and Scope document and various other project related documents such as Project management plan, Communication plan, RACI matrix etc.
Scheduled weekly project status meetings, identified project deliverables and next steps.
Collaborated with external vendors, reviewed SOW, and obtained Signoffs to move forward.
Attended Portfolio meetings and reported project status on a bi-weekly basis to executive leadership.
Worked closely with the product owners and identified a list of project deliverables.
Assisted with conducting Interviews and on boarded project team members.
Identified and documented Changes, Risks, Assumptions, Issues, Dependencies and Decisions.
Scheduled weekly status meetings with key stakeholders, project team, risk, and compliance to communicate project updates.
Participated in Phase gate meetings and obtained signoffs to proceed to the next phase of the project.
Communicated with stakeholders and participated in portfolio meetings. Escalated issues and risks to the upper management as soon as they were identified.
Updated project artifact checklist monthly as a requirement for PMO.
Participated in Due Diligence, Parallel planning, and Deployment phases of projects.
Drafted project acceptance documents and obtained Line of Business sign-off during the closing phase of the projects.
Created and organized various team building/recreational activities which boosted morale and strengthened team relationships.
Documented lessons learned and released all the resources after closing of the project.
PNC Bank- Jacksonville, Florida
Customer Service Inquiry and Fulfillment July 2016 to Nov 2017
Business Consultant
Worked as a lead Business Analyst for Letter changes during MSP conversion.
Managed and worked on numerous letter changes, got approval from Legal and Compliance and met project timelines, while working overtime some weekends.
Responsible for leading project team assigning individual to responsibilities, identifying the issues, tracking the tasks, assigning the resources, and developing project plans to ensure timely and successful completion of project.
Scheduled and led project meetings and was responsible for project tracking and analysis.
Communicated with stakeholders and PMO regarding status of specific projects.
Identified, managed, controlled, and communicated changes.
Resolved Conflicts and misunderstandings among the testing team, Line of business and Business Technology teams.
Documented gaps and proposed opportunities for improvement. Drafted Recommendations for implementing a new document management system that assigns a lifecycle to each document.
Florida Blue, Jacksonville, Florida
Data Governance August 2015 to July 2016
Business Systems Analyst
Managed business critical Metadata related to NASCO including business requirements, system requirements, business rules and business process flows.
Responsible for developing new Governance policies to take place, by archiving the old data repository, creating new business rules etc. for the data that leaves Florida Blue
Identified data quality issues and changed the business rules for Clinical Exchange project.
Worked effectively with other departments with data quality and data compliance issues.
Proposed and presented solutions to the Senior Director to manage conversion process effectively.
Conducted and led meetings to identify business issues and concerns.
Responsible for Data Mapping for various attributes across multiple systems.
Ensured data quality standards are met when the 834 Transactions land on Florida blue’s databases.
Allstate Dealer Services, Jacksonville, Florida October 2014 to February 2015
Agile Lead
Managed and tracked agile style requirements in Story Development and Design documents.
Worked closely with the product owners and development team on iterative designs.
Refined product backlog, documented project timelines, assigned and tracked tasks, resources and project deliverables.
Conducted Daily Scrum to track the project progress.
Drafted issues and identified Risks during daily Scrum and communicated to Senior Vice President.
Proposed next steps and action steps to subject matter experts and documented the business process.
Worked closely with the testing and development teams to help the project deliver within the timelines.
Conducted interviews and hired resources with other project team members.
Coordinated with User Acceptance Testing at the end of each Sprint.
Documented lessons learned at the end of each sprint and made improvements for the next sprints.
Maintained excellent business relationships with project sponsors, Dealers and Agents via meetings and emails.
Scheduled and conducted meetings with business sponsors on a regular basis to ensure all key project phases like requirements gathering, project prioritization, budget requirements are positively influencing the business demands.
Collaborated with Technology teams to define solutions to growing business needs.
Ensured project plans are defined and executed to achieve business and technical needs.
Actively engaged in the Look and feel/design of the mobile application including color, fonts, margins, and presentation styles.
Black Knight Financial Services, Jacksonville, Florida July 2013 to October 2014
Document Review Solutions
Technical Analyst
Created and updated supporting documentation, including project plans, business requirements, contingency plans, and post-implementation follow-up.
Responsible for change request management and task tracking activities.
Managed business requirements and design for development of Loan Spear claims.
Gathered and analyzed business documentation related to processes, functional and non-functional requirements.
Managed document repository. Assisted the team members to create folders, archive the documents, PDF the final documents and update the history version.
Worked on creating Standard Operation procedures for various applications.
Collaborated with Information Technology personnel and Product Manager, and management to develop project plans and timelines.
Conducted meetings with the Development team, testing teams and the SMEs as requirements change.
Updated the changes and stayed proactive to document the business needs and changes.
Led and supported team members in the development of business requirements, workflows, system blueprints, use cases, UAT, and implementation of web-based systems under Desktop.
Responsible for leading Smoke Testing and reporting defects to ensure bug fixing and development efforts.
EDUCATION
Doctor of Philosophy (Ph.D.) in Spiritual Science (Yoga University of the Americas, Florida, USA)
Master’s Program in Business Administration (IIBM, 2021)
Bachelor of Commerce (University of Osmania University, India)
St. Francis college for Women (High school, Secunderabad, India)
CERTIFICATIONS
Certified ScrumMaster (CSM)-Scrum Alliance- 2020
Advanced Certified ScrumMaster(A-CSM)-Scrum Alliance-2020
Certified Scrum Professional ScrumMaster (CSP-SM) – Scrum Alliance-2020
Certified Scrum Product Owner (CSPO)-Scrum Alliance-2020
Certificate in Project Management Fundamentals- 2018
Certified Business Analyst, Villanova University - 2012
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