Sales Associate/Customer Service

EMPLOYMENT HISTORY

Front Desk Manager

Home* ****** ** ******, ******, OR — Oct 2024 - Jan 2024

Hotel Front Desk Agent

Home* ****** ** ******, ******, OR — May 2024 - Oct 2024 Cellular Sales Technician

Target Tech (Marketsource), Eugene, OR — Mar 2023 - Apr 2024 Eagle Coordinator and Program Associate

Boy Scouts of America, Eugene, OR — Apr 2022 - Jan 2023 Cashier and Customer Service

Dari-Mart, Eugene, OR — Nov 2021 - Jan 2022

• Cash handling and food handling, as well as food preparation and dishwashing.

• Daily cleaning and maintenance of store machinery and supplies.

• Handled daily counts of cash tills, truck deliveries, bottle returns and lottery tickets. Eugene, US, 97402 • 458-***-**** • *******.****@*****.*** Coty Sargent

Front Desk Manager with expertise in team leadership and customer service, managing staff schedules and inventory to ensure smooth hotel operations. Demonstrates strong skills in cash handling and technical support, driving sales growth and enhancing guest experiences. Committed to fostering a collaborative work environment and aspiring to further develop leadership capabilities in hospitality management. Managed front desk and kitchen schedules, ensuring optimal staff coverage. Oversaw inventory and ordering, maintaining seamless kitchen and store operations. Collaborated with AGM on hiring, enhancing team efficiency and departmental synergy. Manage guest reservations, ensuring seamless check-ins and accurate room assignments. Conduct inventory checks for hotel essentials, maintaining optimal stock levels. Handle cash transactions for room charges and store purchases with precision. Maintain guest records, ensuring easy access and confidentiality. Resolve guest issues swiftly, coordinating with housekeeping for room readiness. Guide customers in network transitions, ensuring seamless service continuity. Master mobile OS updates, lead data transfers, enhance customer satisfaction. Promote upgrades, address tech issues, drive sales growth. Support inventory and transactions, improve store operations. Manage multiple tasks, optimize guest experience, enhance efficiency. Orchestrated seamless device migrations and carrier transitions while maintaining exceptional customer satisfaction through technical troubleshooting.

Mastered multiple mobile platforms through weekly training, while supporting Target operations in inventory management and asset protection.

Coordinated camp reservations and payments, ensuring seamless operations and customer satisfaction. Processed and verified Scout applications, maintaining compliance and accuracy. Developed a new role to manage community space scheduling and payments, enhancing resource utilization. Handled diverse office tasks, contributing to efficient workflow and team support. Improved application verification and reservation systems, achieving measurable efficiency gains. Established and implemented new Program Associate role, expanding community space utilization through strategic scheduling and revenue management.

Customer Service Associate

Sourcepoint Inc., Eugene, OR — Nov 2020 - Aug 2021

• Assisted customers in the mortgage setting, answering questions about protocol and policy, processing payments and work order inquiries as well as incoming technical support for the customer portal. Part Time Sales Associate

Cellular Plus, Silverthorne, CO — Jun 2018 - Sep 2019 Gained sales expertise, maintained customer loyalty, addressed account discrepancies effectively EDUCATION

High School Diploma

Weber Basin High School, Ogden, Utah — Feb 2015 - Sep 2016 Business Technologies/Office Administration

Weber Basin Job Corps, Ogden, Utah — Feb 2015 - Sep 2016 SKILLS

Customer Service

Expert

Sales

Skillful

Cash Handling

Experienced

Scheduling

Beginner

Inventory Management

Skillful

Team Leadership

Skillful

Technical Support

Experienced

Mobile Technology

Experienced

Account Management

Experienced

Administrative Support

Skillful

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