Customer Service Representative

Amanda Maggiacomo

** ***** ***** ** ***** Scituate, RI 02857

************@*****.*** 508-***-****

Professional Summary

Experienced Senior Customer Service Representative with 20+ years of expertise in remote support, call center operations, and healthcare-related customer service. Skilled in managing high volumes of inbound calls, resolving provider inquiries, and documenting interactions with accuracy. Proficient in Microsoft Office Suite (Word, Excel, Outlook), CRM platforms, and telephonic communication in compliance with privacy and quality standards.

Key Skills

- Salesforce CRM & Client Record Management

- Customer Success & Support Strategy

- Data Analysis & Feedback Interpretation

- Live Chat, Email, & Phone Communication

- Client Relationship Building & Retention

- Remote Team Collaboration

- Project Coordination & Documentation

- Conflict Resolution & Empathy

Professional Experience

Owner / Manager

Sisters Crow Cottage, LLC – Remote

June 2019 – May 2025

- Led all client communication and support functions through email, chat, and social media.

- Maintained detailed CRM records, analyzed trends in customer behavior, and improved satisfaction strategies.

- Managed multiple concurrent customer relationships and oversaw order coordination from intake through follow-up.

- Created and implemented self-service resources to improve efficiency and reduce repeat inquiries.

Client Support – Hospice & Home Health

Private Clients – MA/RI Region

April 2014 – November 2020

- Supported individualized client care journeys with a focus on communication, scheduling, and documentation accuracy.

- Coordinated with healthcare teams, tracked patient progress, and ensured seamless transitions of care.

- Maintained HIPAA compliance and upheld high confidentiality standards across communications.

Customer Service Representative

National Grid – Worcester, MA

Nov 2011 – Dec 2012

- Handled billing and service concerns with professionalism during high call volumes.

- Used internal CRM systems to log interactions, resolve technical issues, and support customer satisfaction efforts.

Real Estate Sales Agent

Self-Employed – Worcester, MA

July 2009 – March 2014

- Managed client pipelines and transaction coordination using CRM software.

- Built trust-based relationships through effective communication and follow-through.

Education

Bachelor of Science in Psychology – Johnson & Wales University

Associate Degree in Liberal Arts – Quinsigamond Community College

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