Service Delivery Logistics Coordinator

SKILLS

EXPERIENCE

Vladan Skoric

786-***-**** ******.******@*****.*** Davie, FL 33312

Strategic leader with expertise in project planning, team coordination, and client communication, focused on optimizing workflows and resource logistics. Proven ability to drive business growth and enhance service delivery through effective problem-solving and relationship-building. Ready to leverage skills in a new role, contributing to organizational success and team development.

• Project Planning & Scheduling • Team Leadership & Coordination

• Client & Stakeholder Communication • Budget & Cost Control

• Workflow Optimization • Digital Tools & CRM Systems

• Problem Solving & Conflict Resolution • Event & Resource Logistics

• Business management • Relationship building

• Product branding

OWNER / GENERAL MANAGER

Burnett Solutions LLC

Fort Lauderdale, FL

January 2021 - Present

• Company Overview: www.burnettsol.com

Planned, initiated, and managed transportation projects including logistics for events, airport transfers, and executive service operations.

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• Oversaw project timelines, staffing, and resource allocation to ensure successful service delivery. Directed cross-functional coordination with clients, subcontractors, and vendors to align service expectations and deliverables.

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• Led hiring, onboarding, and training of drivers to ensure compliance with premium service standards.

• Managed licensing, vehicle permitting, scheduling platforms, and live dispatch operations. Facilitated client communication, issue escalation, and feedback integration to continuously improve service outcomes.

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Developed SOPs, project metrics, and internal reporting tools to track team performance and client satisfaction.

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• Www.burnettsol.com

OPERATIONS MANAGER / CO-OWNER

Intercoastal Lux Logistics & Concierge Services

Miami, FL

September 2018 - January 2021

• Founded and managed independent courier and delivery business serving high-end clientele. Performed diverse services including package pick-up/drop-off, school transportation, and grocery delivery.

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• Built loyal client base from previous hospitality contacts and referrals.

• Maintained full responsibility for scheduling, logistics, billing, and service.

• Utilized CRM software to manage client interactions, monitor deliveries, and track service metrics. Leveraged digital dispatch platforms, mobile tools, and online payment systems to streamline operations.

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IN-ROOM SERVICE MANAGER / FOOD, BEVERAGE & EVENT

AMBASSADOR

1 Hotel South Beach

Miami Beach, FL

December 2016 - September 2018

Led cross-departmental coordination for in-room dining and personalized service delivery, aligning operations with brand and guest expectations.

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Oversaw daily scheduling, staff task assignment, and departmental communication to support smooth service flow.

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Acted as a liaison between guest service teams and department leadership, delivering insights and service reports.

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Promoted to Ambassador role following successful implementation of guest experience initiatives and consistently high satisfaction scores.

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SALES AND LEASING CONSULTANT

Warren Henry Auto Group

Miami, FL

June 2014 - June 2016

• Delivered a smooth and efficient vehicle sales and delivery process.

• Utilized in-depth product knowledge to tailor solutions to customer needs.

• Ensured top-tier customer satisfaction and loyalty in a high-end retail environment. MANAGER & GUEST RELATIONS

Sardinia Enoteca

Miami Beach, FL

June 2011 - May 2014

• Supported operational leadership in daily service execution and front-of-house coordination.

• Oversaw guest experience initiatives, including VIP and event planning.

• Directed shift handovers and briefings to align team focus with service priorities.

• Assisted in staff scheduling, resource planning, and real-time problem-solving.

• Interfaced with vendors, coordinated reservations, and maintained service quality standards. ASSISTANT MANAGER

Rosebud Carmines

Chicago, IL

January 2010 - April 2011

Supervised front-of-house operations, ensuring alignment with company service standards and guest expectations.

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• Created and adjusted staff schedules, managed priorities, and addressed workflow bottlenecks.

• Collaborated with kitchen and bar teams to coordinate service timing and product quality. Maintained real-time floor oversight, resolved issues efficiently, and ensured team adherence to shift plans.

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MARKETING INTERN & PROMOTION EVENT TEAM

MEMBER

Leo Burnett Marketing Company

Belgrade, FL

June 2006 - November 2007

• Supported event planning and promotional campaigns.

• Collected and entered customer data to improve targeting strategies.

• Assisted in coordinating brand activation and product sampling events.

• Supervised event team for flawless workflow and reported to leadership team. EDUCATION

CERTIFICATIONS

WEBSITE, PORTFOLIO AND PROFILES

LANGUAGES

BACHELOR'S DEGREE IN BUSINESS MARKETING

Northeastern Illinois University, IL

Jan 2013

ASSOCIATE DEGREE IN ARTS

Rock Valley College, IL

Jan 2010

HIGH SCHOOL DIPLOMA IN FOREIGN EXCHANGE PROGRAM

Guilford High School, IL

Jan 2008

PMP Certificate, In Progress, 09/01/25,

Enhancing expertise in planning, execution, and

project lifecycle management.

• Agile Project Management Certificate, Google,

2022, Trained in Agile principles, sprint

planning, and team collaboration.

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Food and Drinks Handling Certificate, 2017,

Certified in service safety and compliance

protocols.

• Vehicle Sales and Operations Certificate, 2015,

Gained skills in operations, team coordination,

and customer service.

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www.burnettsol.com

Serbian

Fluent

serbian

• English

Fluent

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Contact this candidate