Operations Manager Quality Assurance

Forward-thinking Operations Manager with passion for driving excellence and achieving high-performance outcomes. Proactive leader skilled in optimizing pharmacy workflow, enhancing team collaboration, and ensuring exceptional patient care. Assertive in implementing innovative solutions to streamline operations and improve service delivery. Dedicated to fostering dynamic work environment that encourages growth and success.

PHARMACY OPERATIONS MANAGER — Walgreens

May 2021 - Present

VANESSA C. LOZA

Pharmacy Operations Manager

Phone 1-559-***-****

Email ********@*****.***

Address Madera, CA 93638

• Management Training and Mentoring • Operational compliance

• Workflow optimization • Quality assurance

• Performance metrics

Overseeing daily tasks and ensuring efficiency, productivity, along optimizing the day-to-day activities of the department.

•

• Trained incoming pharmacy staff, i.e, interns, externs, and technicians. Collaborating with other management staff in developing and implementing long-term operational goals that align with the corporation's overall goals.

•

• Creating strategies to ensure successful workflow processes, reduce costs, and improve efficiency.

• Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.

• Maintain budgets, materials, and human resources to ensure effective optimization of operations.

• Supervision of pharmacy staff, training, and mentoring to achieve the necessary quality of staff performance.

• Collaborated with the store manager to maintain daily operations, ie, team building, and corporate expectations.

• Development of policies and procedures for effective pharmacy management.

• Recruited, hired, and coached employees to offer high-quality, cost-effective care to all patients.

• Monitoring key performance indicators (KPIs) and identifying areas for improvement.

• Ensuring all operations comply with relevant regulations and company policies.

• FDA Drug Safety Guidelines, Safety and Compliance, Quality assurance.

• Corporate Adherence to Pharmacy Operations.

• Experience with Microsoft Office, Excel, and Outlook.

• Understanding of EHR and Stars events.

• Ability to work independently, and also in a team, a multitasker, and multi-line experience. PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

SENIOR PHARMACY TECHNICIAN — Walgreens

September 2006 - April 2021

SENIOR COSMETICS ASSOCIATE — Walgreens

February 2005 - September 2006

Administrative skills, i.e. pharmacy necessary forms access, e-mails/correspondence response, filling of required forms, invoices, and returns.

•

• Maintaining and performing skills established as a Senior Pharmacy Technician.

• Maintain up-to-date policies, enhancements, and training for all departmental staff.

• Work as an aide to the pharmacy manager to ensure compliance and corporate policies are met

• Created and managed budgets for pharmacy operations, ensuring compliance with financial goals.

• Conducted regular audits to ensure compliance with state regulations regarding pharmacy practice. Provided oversight of pharmacy personnel performance, conducting regular reviews and evaluating employee performance against established standards.

•

Identified opportunities for process improvement through analysis of data from multiple sources such as patient surveys and feedback from healthcare providers.

•

Consulted with medical, business and community groups to discuss service problems, respond to community needs, enhance public relations, coordinate activities and plans and promote health programs.

•

Administered fiscal operations, including accounting, planning budgets, authorizing expenditures, and establishing rates for services.

•

• Stocked, labeled, and inventoried medication to keep accurate records.

• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.

• Coordinated verification and filling of high quantity volume daily prescriptions in a fast-paced pharmacy environment. Solved customer problems in person or over the telephone by assisting with placing orders, navigating systems, and locating items.

•

• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.

• Resolved non-routine issues like third-party billing, computer system, and customer service issues. Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

•

• Maintained proper drug storage procedures, registries, and records for controlled drugs.

• Counted, measured, and compounded medications following standard procedures.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.

• Helped pharmacists clear problematic prescriptions and address customer questions to keep the pharmacy

• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.

• Evaluated patient histories to assess medication compliance.

• Knowledge of NDCs, brand/generic medications, ICD-10, and HIPAA policies. Experience with PBM systems, data analysis, MAPD plan selection processes, formulary analysis and enrollment procedures.

•

• Knowledge of CMS guidelines and compliance for Medicare part A, B, C and D, along with supplement parts G and F

• Participated in and completed product knowledge training.

• Managed transactions at the cash register with accuracy and efficiency.

• Assisted customers with product and service selection and information. BACHELOR OF SCIENCE IN HEALTH SCIENCES

— Los Angeles Pacific University

Apr 2024

MEDICAL CODING SPECIALIST

— Santa Barbara City College

Dec 2021

PHARMACY TECHNICIAN CERTIFICATE

— Boston Reed College

May 2006

References available upon request

• Maintained store organization, visual display, and store sets.

• Answered customer questions about products and services, helped locate merchandise, and promoted key items. Team leader in program development, implementation and maintenance within the department, along with continuous training per company policy requirements.

•

• Created an inviting environment for customers by maintaining store organization and cleanliness. Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions.

•

• Stocked merchandise, clearly labeled items, and arranged according to size or color.

• Listened to customer needs and desires to identify and recommend optimal products.

• Build customer loyalty and retention by delivering excellent customer service.

• Provided exceptional services and pleasant shopping experiences to retail customers. EDUCATION

REFERENCES

Contact this candidate