Customer Service Representative
Resume:
Shirree Williams
Houston, TX *****
***********@*****.***
Seasoned customer service specialist with background in providing advice on diverse customer situations. Exceptional
Management skills dedicated to employee development. Results-oriented with diverse background in management and
customer service. Dedicated to providing excellent customer service and making operational and procedural
improvements. Independent Contractor who specializes in quality service, customer retention, productivity and team
management. High-powered Customer Service Manager who effectively motivates associates through continual
guidance, direction, development and coaching. High-energy focused on promoting customer satisfaction through
exceptional service. Courteous and professional with a great sense of humor. Talented Front Desk Agent offers
exceptional organizational, interpersonal and computer skills. Strong background in all aspects of customer service and
support. Accustomed to working in fast-paced environments with success in effectively handling difficult client situations.
High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff
members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Remote Member Engagement Coordinator
Signify Health - Houston, TX
April 2023 to Present
As an Member Engagement Coordinator, my duty are as follows but are not limited to, appointment setting, account inquiries, health services, member problem descalation, handling multiple persons Engagement, setting up special accommodations for specific members. Supervisor
At Scale, LLC - Houston, TX
March 2022 to Present
Supervisor, shift supervisor, production supervisor, trainer, supervisor trainer, networking, event planning, book keeping.
Front Line Agent
iQor - Houston, TX
November 2020 to February 2022
Customer care, up sell, update information, file insurance claims, deescalation, process and assist, set up deliveries, set up technician services
Receiver/Unloader
Dollar Tree distribution center dc11 - Warrensburg, MO August 2019 to March 2020
Cashier/Customer Service/Trainer
MFA Oil Company - Warrensburg, MO
November 2018 to July 2019
Customer satisfaction, Cleaning duties, meal preparations, customer service, inventory,stocking,trainer, etc.
Machinist Operator
Stahl Specialty Company - Warrensburg, MO
January 2017 to July 2018
Caregiver
Ultimate care by gods angels
2014 to 2016
Independent contractor
Just energy
2011 to 2014
Manager
Texaco
2008 to 2011
Secretary
Housing Authority
2005 to 2007
Education
Bachelor
AIU
Skills
• Computer Skills (2 years)
• Customer Service (5 years)
• Communication (5 years)
• Data Entry (2 years)
• Event Planning (3 years)
• Fax (5 years)
• Filing (5 years)
• Keyboarding (4 years)
• Leadership
• Management (5 years)
• Marketing (3 years)
• Networking (3 years)
• Negotiating (5 years)
• Research (5 years)
• Sales (5 years)
• Typing (2 years)
• Time Management (5 years)
• Training (5 years)
• Writing (7 years)
• Crew Member
• Food Service
• Caregiving
• iOS
• Warehouse experience
• English
• Driving
• Windows
• Workforce management
• Door-to-door
• Team Management
• Upselling
• Android
• Recruiting
Certifications and Licenses
Non-CDL Class C
Driver's License
August 2022 to August 2032
Contact this candidate