Customer Service Training Coordinator
Resume:
Maria Atkins
***************@*****.***
OBJECTIVE:
To obtain a position within an organization that will utilize my professional skills, while contributing to the success of my employer and the advancement of my career. I strive to give 100 percent of my efforts to the task that I am given. I hope to find a place to call home where we all share the same mentality.
EXPERIENCE:
Taco Bell: Charter Foods/Pacific Bell;
Shift Lead/Manager 6/2016-5/2022, 11/2023-5/2025
Opening and closing the restaurant.
Completing cash drops, skim drawers, maintaining cash records, accurately.
Leadership skills.
Great customer service skills and handling customer complaints, successfully.
Preparation of hot and cold foods to serve and safe criteria’s.
Inventory counts.
Training new team members and cross training.
Burger King: Carrolls Corp/Wilcher Incorporated;
Shift Manager/Training Coordinator 6/2000-4/2007, 6/2007-5/2016
Ability to maintain the running of the restaurant, efficiently.
Direct and lead a small team to achieve company goals.
Capability of handling all cash transactions pertaining to: cash drops, cash drawers, cash sheets, voids, safe procedures, and closing of total day cash transaction.
Knowledgeable in all areas of the restaurant concerning: equipment, chemical usage and storage, following safety procedures, passing audits, and maintaining records.
Training and cross training employees.
Ability to multitask alone or with fellow employees in peak and non-peak hours.
EDUCATION/SKILLS:
Serve and Safe Certified since 11/2022 Business Management Certificate 2010
GED 1997 Associates Degree in Accounting/Honors 2010
Computer Software Certificate 1997 Operating Windows Software 95/2010- Excel, Word and
Power Point, Some QuickBooks, Book Keeping, an Filing.
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