Program Manager Vice President

Matthew T. Coulston

** ********* ***** **, **. **010 - 502-***-****

Employment Experience

Chief of Staff / Program Manager

Allegheny Health Network / Highmark Health EEHI, 2023 - present

• Support the Senior Vice President:oversee cross-functional projects, act as a key communication liaison for the immediate team and organization.

• Facilitate trainings and meetings

• Manage community event programs

Supervisor / Senior Lead Facilitator

Highmark Health Learning and Development, May 2018 - October 2023

• Managed a team of 20+ learning professionals to deliver comprehensive, enterprise-wide learning programs.

• Certified ScrumMaster, Scrum Alliance. Facilitation and direction of multicultural, enterprise-wide Agile teams to respectfully meet diverse organizational needs. Created and facilitated Agile courses and learning workshops: Writing Great User Stories, The Art of Story Mapping and Agile White boarding sessions, includes Design Thinking, Personas and Journey Mapping

• Recruit, direct and motivate a team of professionals to maximize and develop their ability to function effectively

• Experience in designing programs and platforms, such as Agile, Case & Disease Management and New Hire Courses

• Engagement with senior stakeholders regarding the identification of training needs and budgets for short- and long-term financial goals

• Established metric-based scorecards / evaluation to demonstrate impact of learning on organizational effectiveness & productivity

• Lead Architect designing comprehensive learning programs

• Leveraged understanding of technology and emerging trends to proactively meet needs of business Clinical Facilitator

Humana Health Care, May 2014 - May 2018

• Consult with senior leadership on existing or anticipated system learning and performance gaps

• Redesign holistic new-hire training

• Be a reliable colleague and liaison with our regional and global vendors, leadership, and key stakeholders by constructing and cultivating strong client relationship management skills focusing on effective communication to ensure that their needs were met and that they were satisfied with the products provided

• Calculate current key training metrics that align with enterprise-wide learning, such as number of hours and productivity, financial resources, business unit satisfaction, appropriateness of learning and its impact on business, and respective unit outcomes

• Facilitation of provider engagement groups ensuring regulatory standards

• Implement new role-based systems and training curricula

• Identification and certification of off-shore facilitators in India and Jamaica

• Lead trainer: behavior health

• Conduct Essential Facilitation, Motivational Interviewing and Emotional Intelligence courses

• SME for department-wide virtual train-the-trainer curriculum Creative, strategic, goal-oriented leader with a demonstrated track record of designing and implementing enterprise- wide learning programs. Experienced in leading learning programs and platforms as part of holistic human resources function and strategy.

Corporate Trainer / Implementation Specialist

Kindred HealthCare, April 2011 - May 2014

• Responsible for systems and device training for Kindred HealthCare corporate divisions, including development

and training with Softlab, Kronos, EMR, Telcor, SAP HR, HCHB, and global provider relations

• Instructor for high-quality, goal-oriented training of innovative health care business processes and solutions for Kindred employees; review learners mastery of new skills and provide feedback to Kindred divisional and information systems management.

• Train and mentor employees, including administration of continuing education courses

• Provide on-site support for computer system applications

• Lead and facilitate instructor-led training sessions

• Participate in design and development of technical training program components including curriculum, delivery methods including computer-based training, and evaluation methods

• Collaborate and partner with subject matter experts, compliance officers, information systems and other organization-wide areas to create, update and maintain training materials/deliverables

• Market / promote training programs and initiatives to learners and multi-level management

• Assess and evaluate the effectiveness of training program and curricula and implement recommendations for improvement

Project Manager / Senior Implementation Specialist ZirMed, Dec. 2005 - April 2011

• Implement clients with a wide array of ZirMed proprietary products

• Advise providers on enrollment for Medicare/Medicaid regulations and requirements, and other commercial payors; resolve concerns relating to Medicare policies and processes

• Direct communications between ZirMed and its clients to better understand their business needs, ensuring customer satisfaction, retention and management of expectations

• Conducted software extraction, Webinar training, client coaching/consulting for ZirMed system application use, cultivate client relationships to ensure insight to their bussiness use, and gap needs assessments

• Maintain relationships with vendors and intermediaries to provide timely effective claim resolution for ZirMed clients

• Mentor new employees, provide training, professional education, feedback and support Education and Certifications

Certificate of Completion, Cornell University, January-March 2024 Certified ScrumMaster, 2020-2022

Certified Emotional Intelligence, 2018

Certified Motivational Interviewer, 2016

University of Louisville, May 2001, B.A., Communications Major, Psychology Minor Accomplishments & Volunteering

• Highly developed interpersonal, public speaking and communication skills

• Observatory Hill, Inc., Annual House Tour committee chair, 2019-present Multi-level fundraising, maintaining donor databases, communication and marketing, to improve neighborhood housing resources for low- to middle-income families to foster home ownership.

• Susan G. Komen Breast Cancer Foundation, Louisville Chapter; Executive committee member, 2004-2011 Duties included corporate- and individual-level fundraising, creating and maintaining donor databases, procure guest speakers, and communication and marketing, in an effort to support people facing challenging circumstances related to breast cancer, most specifically, those patients in underserved areas or facing barriers to health care services.

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