Customer Service In-House

Ashley Waldrep

Hospitality Associate In-House Laundry Trustee Customer Service and Delivery

409-***-**** ***************@******.*** Houston, Texas Summary

Motivated professional with a strong background in customer service and operations. Proven success in delivering high- quality service. A keen eye for detail and time management skills resulted in improved service delivery and satisfaction rates. Eager to contribute to a team committed to excellence and operational integrity. Hospitality Associate

Cimmaron Correctional Facility

May 2024 - May 2025

Cushing, OK

Experience

Maintained and cleaned inmate unit daily.

Supervised distribution of cleaning chemicals for daily use in the unit. Coordinated with Unit Team Managers on daily schedule of distribution of hygiene and toiletries to inmates. Maintained daily and weekly log of required maintenance issues in the unit. Reporting to Unit Manager the start and completion times of each task.

Assisted in managing daily operations, ensuring smooth workflow and adherence to hospitality standards. In-House Laundry Trustee

Collin County Detention Facility

Oct 2022 - Feb 2024

McKinney, Texas

Managed daily operations of the laundry facility to ensure high standards of cleanliness and efficiency. Trained trustees on proper handling and care of various textiles, promoting safety and best practices. Distributed daily laundry to scheduled units, ensuring inmates received their allotted number of uniforms and the correct size.

Managed both daily use log, safety log, and maintenance log for washing machines and dryers. Maintained daily chemical use log.

Maintained compliance with health and safety regulations to ensure a safe working environment for all employees. Customer Service and Delivery

Favor, Inc

Jan 2020 - Sep 2022

Remote

Delivered exceptional customer service by addressing inquiries and resolving issues promptly and effectively. Managed delivery processes to ensure timely and accurate fulfillment of customer orders. Conducted regular follow-ups with customers post-delivery to ensure satisfaction and gather feedback. Resolved customer complaints with a focus on achieving positive outcomes and fostering loyalty. Engaged in active listening to understand customer needs and provide tailored solutions. Maintained a professional and friendly demeanor while communicating with customers across various channels. Ophthalmic Technician Certification

American Academy of Ophthalmology

2002 Austin, Texas, United States

Education

Medical Transcription Certification

Lamar University

2000 Orange, Texas, United States

Skills

Document Creation

Advanced

Professional

Demeanor Expert

Multitasking

Expert

Adaptability

Advanced

Attention to Detail

Expert

Time Management

Expert

Communication Skills

Expert

Operational Efficiency

Expert

Cleaning Standards

Expert

Customer Service

Expert

Typing

Expert

Languages

English

Native

Certifications

Certified Ophthalmic Technician

Certified Ophthalmic Scribe

Certified Medical Transcriptionist

Interests

Photography

Research literature

Volunteer Work for church activities

Cooking

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