Medical Assistant Customer Service

kendra jones

** ******** ****** ***: 201-***-****

Ridgefield Park, NJ 07660 Email: **************@*****.***

SUMMARY OF QUALIFICATIONS

An administrative professional and Registered Medical Assistant with over 17 years of experience in the healthcare industry. Strong interpersonal skills with a passion for people, leadership, and customer service skills. A self-motivated, detail-oriented individual who thrives in a fast-paced environment looking to utilize professional skills and experience to help others and drive your organization’s goals.

PROFESSIONAL EXPERIENCE

New Bridge Medical Center/ Outpatient, Paramus NJ 10/2019-09/2020

Medical Assistant

Took vital signs and administered vaccines to patients

Entered patient information into database/ transcribed tele-med visits & rescheduled appointments. Sent prescriptions to pharmacy

Provided Tele Health Serivices for Doctors by Answering and routed patient phone calls

Collaborated with medical professionals and administrators during patient exams and internal meetings

Saint Michaels Villa, Englewood Cliffs, NJ 5/2016 – Present

Certified Nurse Aide (C.N.A)

Assists Alzheimer’s, Dementia and Stroke patients with daily activities

Monitors patient condition by observing physical and mental condition, intake and output, and exercise

Provides administrative support including fielding phone calls, organizing files, patient status reports

Handles confidential and sensitive patient information with professionalism

Monitors and manages care for multiple patients and can switch gears and help other staff as needed

Assists patients by providing personal services, such as bathing, dressing, and grooming

Utilizes Hoyer lift

Veteran’s Hospital, Charleston, SC 2013 – 2015

Volunteer

Took vital signs and performed venipuncture on veterans

Entered patient information into hospital database

Answered and routed patient phone calls

Open and distribute mail correspondences

Collaborated with medical professionals and administrators during patient exams and internal meetings

HoHoKus School of Business & Medical Sciences, Hackensack, NJ 2009 – 2012

Volunteer Phlebotomist, Clinical Laboratory

Performed venipuncture on students/patients utilizing universal and standard precautions

Checked vital signs; Perform EKG’s

Reviewed and revised patient files

Performed administrative duties including answering phone calls, routing calls, and organizing files

Priority Nursing Services, Smart Choice Home Care Hackensack, NJ 2009 – 2012

Certified Home Health Aide (Consulted through Executive Care and Priority Health agencies)

Assisted Alzheimer’s, Dementia and Stroke patients with activities of daily living.

Eastwick College, Ramsey, NJ 2008 – 2011

Marketing Assistant/Financial Aid Assistant

Assisted marketing team in managing social media accounts

Coordinated and worked college and recruitment events

Worked with students to complete their financial aid forms and provided students with status of loans/grants

Stryker Orthopaedics, Mahwah, NJ 2005 – 2007

Account Specialist

Answered and routed customer phone calls

Handled order entry of customer orders for surgical/orthopedic parts

Day-to-day contact providing customers with updates on their orders

Demonstrated excellent oral and written communication skills

Worked independently and as a team on various initiatives

Mellon Investor Services, Ridgefield Park, NJ 2002 – 2004

Customer Service/Clerical Assistant

Answered phone calls, scheduled appointments, and provided excellent customer service and support

Assisted customers with updates, information and status of their accounts

Provided inheritance research

Successfully multitasked and prioritized projects

EDUCATION AND CERTIFICATIONS

Trident Technical College, Charleston, SC 2013

IV Certification (2013)

PCT/Medicine Technician

CNA Certification (2013

HoHoKus School of Business and Medical Science, Hackensack, NJ 2009

Graduate of Medical Assistant Program

American Medical Technologists Association (AMT) 2009

Registered Medical Assistant Certification; Phlebotomy Certification

Microsoft Office Specialist (MOS) Certification 2016

Bergen Leads Seminar 2018

Partnership for Maternal and Child Health Northern NJ 2022

Community-Based Doula Training (4-22 to 6-22)

Rutgers/NJPN 2022 – 2024

CDA/CADC/LCADC Courses

PHILANTHROPY

Touched by An Angel Nonprofit – Help single parents with community resources, wellness, and educational programs. Assist with completing FAFSA, food stamps, Tanf, and GA applications.

Meadowlands Chamber of Commerce Member & Co-chair Nonprofit committee

Hudson Chamber of Commerce Member

Bergen Volunteer Center, Member

Bergen Community College, Tutor for ESL Students 2003 – 2004

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