Sales Operations Leader
Resume:
Omaha, NE
Omaha, NE
Omaha, NE
GREGORY S. HOYE
Summary
Dynamic and results-driven sales leader with over 30 years of experience managing high-performing sales teams, optimizing sales processes, and scaling sales organizations. Proven track record of leading teams of up to 150 professionals and driving revenue growth of up to 45% year over year through strategic planning, performance coaching, and process transformation. Successfully restructured underperforming divisions to profitability, implemented streamlined sales operations that increased productivity by 30%, and improved client retention rates by 25% through data-driven solutions and consultative selling. Adept at building scalable sales infrastructures, enhancing pipeline velocity, and aligning go-to-market strategies with business objectives to deliver sustained top- and bottom-line results. Skills
Sales strategy
Data analysis
Sales forecasting
Team leadership
Sales pipeline management
Budget management
Sales operations
Process improvement
Sales negotiation
Training and development
CRM systems
Business planning
Leadership
Communication
Adaptability
Problem solving
Strategic thinking
Collaboration
Emotional intelligence
Decision making
Experience
Store/Sales Manager
Public Storage
Directed day-to-day site performance and sales strategies, generating a 27% revenue boost, and achieving peak occupancy rates in a competitive market. Spearheaded customer-focused initiatives that elevated the client satisfaction score to 96%, reinforcing brand loyalty and retention.
Mentored and empowered team members to hit key performance indicators, resulting in a 35% increase in upsell conversions, and a notable drop in staff turnover. Streamlined operational workflows and improved inventory accuracy, contributing to a flawless compliance track record, and zero financial discrepancies over four years. Logistics/Delivery Associate
FedEx
Executed efficient last-mile delivery routes using GPS systems, maintaining a 99.2% on-time delivery rate while adhering to customer service standards. Coordinated package tracking and chain-of-custody protocols across regional hubs, reducing misroutes and scan errors by 18% through proactive communication and compliance monitoring. Supported warehouse and dispatch operations, contributing to a 22% improvement in dock-to-door processing time and exceeding daily benchmarks for package volume and scan accuracy. Resolved customer delivery issues with urgency and professionalism, achieving a 97% satisfaction rate and being recognized for top-tier service in regional performance reviews. Plumbing and ProServices Dept.
Lowes
Omaha, NE 68105 531-***-**** ***********@*****.*** 01/2017 to 01/2018
Omaha, NE
01/1998 to 01/2018
Omaha, NE
01/2012 to 01/2015
Omaha, NE
01/2007 to 01/2011
Omaha, NE
Delivered expert plumbing solutions to over 50 customers weekly, increasing customer satisfaction scores by 18% quarter-over-quarter through tailored product recommendations, and proactive service. Collaborated cross-functionally with Pro Services, Sales, and Inventory teams to streamline project quoting, reducing average turnaround time by 22%, while maintaining SKU and PO accuracy. Trained and mentored over 10 new associates on plumbing systems, Lowe's compliance protocols, and customer engagement best practices, boosting team performance KPIs by 30%. Drove $250K+ in sales annually by leveraging product knowledge, upselling high-margin plumbing systems, and maintaining 98% accuracy in special-order and installation processes. Sales Director
Salesgenie Enterprise Group
Managed a $540K annual revenue book for the State Farm account, ensuring contract retention and delivering consistent quarter-over-quarter growth through strategic relationship management. Oversaw 250+ active Salesgenie subscriptions for State Farm agents, maintaining 97% renewal rate and reducing churn through proactive support, training, and value optimization initiatives. Secured new agency-level acquisitions by implementing targeted outreach campaigns, contributing to a 15% YoY increase in market penetration and strengthening brand presence within the insurance vertical.
Collaborated with State Farm's Marketing Division and executive leadership (Sales Leaders and VPs) to introduce new products and services, enhancing cross-sell opportunities and aligning solutions to enterprise goals.
Account Manager
Infogroup
Managed a portfolio of over 30 enterprise and mid-market clients, delivering targeted multi-channel campaigns that increased client ROI by up to 35% through data-enriched segmentation strategies. Served as the primary liaison between clients and internal marketing, data science, and product teams, ensuring campaign alignment, and industry standards. Leveraged Infogroup's proprietary data tools to develop customized marketing solutions, driving a 28% improvement in audience engagement and customer acquisition across digital and offline platforms.
Conducted performance reviews and analytics reporting, guiding clients toward optimization opportunities, and resulting in a 19% YoY increase in client retention. General Manager
Infogroup Targeting Solutions
Directed a $9.5M business unit, leading a high-performance team of 16 account executives and 5 support staff in delivering data-driven marketing solutions to over 2,000 medium-sized business clients.
Held full P&L accountability, implementing a consultative go-to-market strategy that enhanced client discovery processes and unlocked a 6% organic revenue growth—the first in five years. Accelerated operational performance by developing team leads and increasing call efficiency by 25%, leading to improved conversion rates and pipeline velocity. Expanded product penetration by 15% through strategic upselling and client education initiatives; hired and developed top-tier talent, with four new team members ranking in the top 10% within six months.
General Manager
Small & Medium Business Group (SMB)
Oversaw $45M in annual revenue across 3 restructured business units, leading 135 Account Executives and support staff to deliver scalable outbound and inbound marketing solutions for SMB clients. Consolidated seven divisions into three, reducing operational complexity and generating $1M in annual savings while driving 5% revenue growth in the first year. Enhanced performance management by redesigning, improving commission plans, and implementing account review protocols—boosting inbound call rates by 7%. 01/1998 to 01/2007
Omaha, NE
01/1994 to 01/1998
Omaha, NE
01/1992 to 01/1994
Omaha, NE
01/1989 to 01/1992
Omaha, NE
01/1990 to 01/1992
Omaha, NE
Built and advanced high-performing teams through strategic hiring, mentorship, and internal promotion, resulting in stronger leadership pipelines and cross-functional mobility. General Manager
Infogroup
Led six underperforming divisions to steady organic growth of 2%–11% annually by revising marketing strategies and driving sales leadership.
Consolidated multiple teams and divisions to streamline operations and improve overall business efficiency.
Managed customer migrations during acquisitions and digital transitions, retaining 92% of existing clients.
Built and developed new teams, overseeing division relocations, and establishing policies and training programs.
Senior Operations Manager
ITI Marketing Services
Directed daily operations for marketing service delivery, optimizing workflows to improve team productivity and service quality.
Led cross-functional teams to execute multi-channel marketing campaigns, enhancing client satisfaction and campaign effectiveness.
Implemented process improvements that reduced operational costs by 15% while maintaining high standards of accuracy and compliance.
Developed and mentored staff, fostering a culture of continuous improvement and professional growth.
Program Manager
ITI Marketing Services
Oversaw end-to-end program execution for multi-channel marketing initiatives, ensuring timely delivery and alignment with client objectives.
Coordinated cross-functional teams across marketing, sales, and operations to drive collaboration and maximize program impact.
Monitored project milestones and budgets, successfully delivering programs on time and within budget, while meeting quality standards.
Analyzed program performance data to identify opportunities for process improvements, enhancing efficiency by 12%.
Sales Account Executive
ITI Marketing Services
Developed and maintained strong client relationships, managing a portfolio of accounts to drive revenue growth and customer retention.
Delivered customized marketing solutions tailored to client needs, contributing to a consistent increase in sales performance.
Negotiated contracts and closed deals, consistently meeting or exceeding sales targets. Collaborated with internal teams to ensure smooth campaign execution and client satisfaction. Team Leader
ITI Marketing Services
Supervised and motivated a team of marketing professionals to achieve daily targets and deliver high-quality campaign results.
Coordinated team activities and workflow, ensuring timely completion of projects while maintaining compliance with company standards.
Provided ongoing coaching and development, resulting in a 20% increase in team productivity and improved employee engagement.
Collaborated with cross-functional departments to streamline processes and enhance communication for campaign execution.
Lincoln, Nebraska, USA.
Evanston, Illinois, USA
Education and Training
University of Nebraska – Lincoln
Bachelor of Science: Sales Management, Sales Force Effectiveness. Kellogg School of Management, Northwestern Univers Training
Action Selling – Sales Training & Sales Development Kellogg School of Management (Northwestern University) – Accelerating Sales Force Performance Dale Carnegie - 9 Fundamental for Becoming a Leader Techniques Nebraska Air National Guard
Contact this candidate