Disaster Recovery Project Management

James Lin

**********@*****.*** 323-***-****

Business Strategic Partner & Hands-on Technology Executive

EXECUTIVE SUMMARY

IT Executive with 20+ years of success driving digital transformation, enterprise systems integration, and technology strategy across global retail, wholesale, manufacturing, and healthcare sectors. Proven ability to scale operations, optimize costs, and enhance cybersecurity while aligning IT with core business goals. Expert in ERP/WMS migrations, M&A integrations, eCommerce platforms, and cross-functional leadership.

Areas of Expertise

ERP & WMS Migration and Implementation – Project Management - Cybersecurity – Network Infrastructure Design & Integration – Multi Cloud Administration – Vendor Relationship Management – Disaster Recovery and Business Contingency – Fit & Gap Analysis – Process Improvement & Workflow Re-Engineering – Risk Management – Merge and Acquisition

Professional Experience

Head of IT Americas - Interim CISO VeSync Inc 2023 - Present

Managed end-to-end IT operations for Shopify, NetSuite, Celigo, TMS, WMS, EDI, Salesforce, cybersecurity, network infrastructure, disaster recovery and cloud development—leading a U.S.-based technical team.

Key Accomplishments:

Built and led a new IT team supporting U.S. operations across infrastructure, security, ERP, WMS, TMS, DAM, e-commerce, Business Continuity and Disaster Recovery, cloud applications and compliances.

Improved HR and operations efficiency by 40% through IT strategy and SOP implementation.

Deployed Generative AI tools for different departments and accelerating decision-making by 40%.

Optimized IT budgets through strategic vendor negotiations and cost-saving measures.

Launched an SOP to streamline 3PL and EDI onboarding. Delivered HQ disaster recovery with ISP redundancy, network resilience, data privacy, and multi-access controls.

Implemented advanced cybersecurity protocols, cutting incidents by 20% and maintaining compliance with SOC, PCI, CCPA, PII, ISO 27701, ISO 27001. Working towards CISA and NIST compliance.

Upgraded the Shopify platform through internal teams and partners—launched UAT/Dev sites, improved conversion rates, and enhanced shopper experience.

Head of Technology Tawa Services Inc 2021 - 2023

Led IT teams supporting 7,000+ employees across 70+ retail stores, distribution centers, manufacturing sites, central kitchens, and warehouses.

Key Accomplishments:

Drove ERP transformation, centralizing systems and improving efficiency by 20%.

Implemented Generative AI tools to automate reporting and speed up decision-making by 30%.

Led IT security planning and compliance (PCI DSS, PII, SOC2, CCPA), reducing cyber insurance costs by 25%. Mitigated cybersecurity and PCI risks, strengthening data protection.

Delivered BI dashboards with business units, boosting productivity by 45%. Cut overhead by 15% through vendor consolidation. Set up disaster and recover business plan.

Developed SOPs for new site launches and streamlined post-M&A IT integration.

Built executive reporting frameworks, improving communication and stakeholder satisfaction by 30%.

Head of IT Acuity Eye Group - California Clinic Management 2020 – 2021

Managed IT operations for 50 plus medical clinics and surgery centers, including offshore teams. Oversaw annual budgets, vendor relationships (ISP, EMR/EHR, POS, medical device providers), and infrastructure strategy.

Key Accomplishments:

Led PCI and HIPAA audits; switched data center vendors to cut costs by 40%.

Owned IT budgets, vendor renewals, procurement, and policy rollout.

Increased helpdesk SLA performance by 50% with new remote support tools.

Managed CareCloud, NetSuite, and third-party billing systems; supported M&A efforts and deployed SD-WAN across all sites. Set up co-location in several data centers.

Directed IT infrastructure, security, and continuity planning during organizational growth and acquisitions.

Led UAT for EMR/EHR and PCI projects; built and executed DR and business continuity strategies.

Chief Information Officer Barbara Development Inc 2019 – 2020

Developed the IT business strategy and roadmap in partnership with senior leadership, aligning 3PL, e-commerce, retail, manufacturing, and fulfillment with core business goals. Standardized hardware, software, vendor contracts, and communications across U.S. and China to streamline infrastructure and reduce costs.

Key Accomplishments:

Led IT projects (eCommerce SEO, WMS upgrades, EDI integration), cutting manual work by 25% and reducing data loss risk by 90% through cloud adoption.

Directed ERP evaluations and deployments (Microsoft Dynamics, SAP B1), saving $250K in outsourcing.

Unified tech platforms across U.S. and China, improving SEO, sales revenue, and inventory accuracy by 35%.

Strengthened disaster recovery and compliance policies to ensure business continuity.

Increased internal user satisfaction by 80% with structured support systems and improved Help Desk operations.

Implemented MFA/2FA and security training across the company, enhancing cybersecurity and aligning IT with long-term service design goals.

VP of Technology & CIO REM Eyewear 2004 – 2019

Developed and executed a 3-year business and technology strategy aligned with company goals, backed by ROI analysis. The plan covered application and data governance, security, infrastructure, e-business (B2E/B2B/B2C/DTC), content governance, metadata, access control, and enterprise content monitoring.

Key Accomplishments:

Rebuilt the IT department after complete turnover in 3 months, creating a stable, high-performance team. Stabilized core infrastructure under resource constraints—restoring reliability and enabling growth.

Led end-to-end modernization across ERP, WMS, ECM, security, DR, VoIP, and source control—cutting costs and aligning systems for long-term scalability.

Revamped IT policies to tighten security, streamline workflows, reduce costs, and elevate customer satisfaction.

Directed ERP migration from legacy IBM to Microsoft Dynamics, driving a 200% gain in process efficiency. Outcomes included 100% revenue growth, 200% faster onboarding, 250% WMS efficiency boost, and expansion to 20+ global sites.

Built and deployed a BI/reporting framework to track customer behavior, inventory, and financials—enabling real-time, data-driven decisions at the executive level.

Designed and launched a global iOS sales app that delivered $1M in revenue, improved sales productivity by 60%, and scaled across international teams.

Business Industry, Education and Compliance Experience

Industries: Retail, Wholesale, Manufacturing, Supply Chain, eCommerce, Healthcare, Central Kitchen, 3PL, Restaurants, Apparel, Restaurants, Investment, Banking, Public Sector – City and County of Los Angeles.

Compliance: ISO 27001, ISO 27701, PCI DSS, CCPA, HIPAA, SOC2, PII, CISA, NIST, CTPAT.

Bachelor of Science - Computer Information Systems (California State University of Los Angeles)

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