Customer Service Health Insurance
Resume:
Aileen Rojas
******.*******@*****.***
LinkedIn Profile: Aileen Rojas
Objective:
Versatile professional with a wide-ranging background in health insurance, case management, business ownership, office management, education, and customer service, seeking a dynamic role that allows me to leverage my multifaceted skills and adaptability. Summary of Qualifications:
- Demonstrated expertise in health insurance administration and case management.
- Entrepreneurial spirit with successful ownership of a cake decorating business.
- Proficient in office management and dispatch coordination.
- Experience as an assistant teacher, fostering learning and development.
- Customer service skills honed through retail cashier and floor sales roles.
- Versatile and adaptable with a strong work ethic. Professional Experience:
Case manager/ Team Lead - Health Insurance Case Manager Tz insurance llc.
Oct. 2021-April 2025
- Managed and coordinated healthcare services for clients, ensuring adherence to insurance policies.
- Conducted assessments, authorized services, and resolved claim disputes.
- Communicated effectively with clients and healthcare providers.
- Maintained accurate case records and documentation. Cake baking and decorating -Cake Decorating
I Lean To Create
March 2017- present
- Successfully owned and operated a cake decorating business, managing all aspects of the business, from marketing to production.
- Demonstrated creativity and attention to detail in cake design and decoration.
- Provided exceptional customer service, leading to a loyal client base. Customer service rep- intercruises- shoreside and ports services Dedicated and customer-focused professional with 3 years of experience in the tourism, cruise, and hospitality sectors.
Key Skills
- Passenger logistics & coordination
- Cruise terminal operations
- Customer service excellence
- Time management & multitasking
- Problem-solving under pressure
- Health, safety & security compliance
- Multilingual communication in Spanish and English.
-
- Happy Child llc. Office Manager/Dispatcher - Bus Company BOE September 2015- June 2018
- Efficiently managed office operations and coordinated bus routes and schedules.
- Oversaw dispatch operations, ensuring on-time performance and safety compliance.
- Handled administrative tasks, including payroll and communication with drivers and hiring staff.
Cashier and Floor Sales - Retail
Necessary clothing
Sep 2011- May 2012
- Served as a cashier and sales associate, providing excellent customer service and assisting customers with their needs.
- Contributed to visual merchandising and inventory management. Assistant Teacher
Hudson Guild children’s center
June 2004- July 2007
- Assisted in the educational development of students by supporting classroom activities and implementing teaching plans.
- Fostered a positive learning environment and provided one-on-one support to students. Server - Food Services
Boston Market
August 2008- June 2009
- Provided efficient and friendly table service to restaurant patrons.
- Handled customer orders, ensured a pleasant dining experience, and managed payments. Education:
High school diploma, high school equivalency
Brooklyn adults learning center
2021
Certifications:
- office support specialist - 2008
Skills:
- Health Insurance Administration
- Case Management
- Business Ownership
- Office Management
- Education Support
- Customer Service
- Retail Sales
- Food Service
References:
Available upon request.
Contact this candidate