Customer Service Front Desk

Terlicia Mitchell

Fort Lauderdale, FL *****

*****************@*****.***

+1-754-***-****

Professional Summary

• Managed customer service operations, handling inquiries, resolving complaints, taking Inbound and outbound calls.

• Processed customer orders, provided product information, and assisted with returns and exchanges to ensure satisfaction.

Work Experience

Customer Service Representative

Teleperformance-North Lauderdale, FL

April 2019 to January 2025

I have experience with Microsoft Word

High/low call volume

worked with different accounts such as Cox, Xfinity cable service, First Citizens Banking, ETF tax payments, Charles Schwab

Night Auditor/Front Desk Clerk

Motel 6/ Studio 6-Fort Lauderdale, FL

July 2017 to July 2019

Checking in guest

Night auditor

taking payments

resolving customer issues/complaints

Education

GED

Fort Lauderdale, FL

Skills

• Interpersonal skills

• Cash Handling (5 years)

• Computer skills

• Hospital experience

• Microsoft Outlook (5 years)

• Typing (5 years)

• Sales experience within healthcare

• Communication skills (5 years)

• Front Desk (5 years)

• Microsoft Word (5 years)

• Windows

• Phone etiquette (5 years)

• Organizational skills (5 years)

• Cashiering

• English

• Customer service (5 years)

• Writing skills (4 years)

• Sales (3 years)

Contact this candidate