Customer Service Data Entry

Eunctional Experience

Mailroom

Operations

Office

Equipment

Usage &

Maintenance

Administrative

Services

Quality

Control

Auditing

Service

Level

Agreements

Accounting

Customer Service

Loan

Document

Identification

Industry Experience

Shipping/Receiving

Warehouse

Office Management

Systems Experience

Oracle Database

Microsoft SQL

Server

Adobe Acrobat Pro

FileNet Content

Manager

Federal Express

Systems

Datacap Systems

SharePoint

OneNote

MS Excel

MS Outlook

MS PowerPoint

MS Word

Education

Grapevine High School

1986 to 1989

Jennifer Newman

Summary Statement

Experienced in Mailroom Operations, Customer Service, Audit and Quality Control.

Adept in increasing work process efficiency through organizational, time management,

communication skills and team management while maintaining a high degree of

accuracy.. Proficient in creating metric goals for productivity.

Professional Experience

Santander Consumer USA Dallas TX

Senior Mailroom Representative Jan 2019—Jun 2024

* Receive, review and appropriately sort all incoming mail, interdepartmental

mail, express packages and distribute to the proper departments with a daily

manifest log

Utilize internal office equipment fold/insert letters into envelopes and apply

postage in accordance with company policies and procedures and USPS

requirements.

Maintain Microsoft SharePoint trackers for department mail out and imaging

requests.

Audit and quality control of scanned document batches.

Lead contact for internal and external audits.

Responsible for monitoring two electronic mailboxes for imaging, indexing

and/or mail out

. . vi

Customer Service Representative/Scanner/Auditor Sep 2010—Dec 2018

* Receive, review and appropriately sort all incoming mail, interdepartmental

mail, express packages and distribute to the proper departments.

Responsible for downloading, formatting the reports for mail merges.

Responsible for updating MySup accounts with the first available sale dates,

auditing reports for PIF, SIF, NOI, Sold letters, Notice of Sale and Deficiency

letters.

Audit and quality control of scanned document batches.

Lead contact for all audits.

Leadership Experience

* Trained and mentored new employees including newly hire

Management.

Interviewing and hiring skills

Site Lead for 3 years.

Floater employee for other sites when employees were on vacation.

Additional Experience

* Current drivers license, clean driving record and current full coverage

insurance.

Authorized to work in the United States.

Contact this candidate