Customer Service Data Entry

JENNIFER (JENNA) NEWMAN

Fort Worth, TX • 817-***-****

*********@*****.***

PROFESSIONAL SUMMARY

Accuracy driven data operations and document processing specialist with 20+ years supporting high volume financial, compliance, and back office environments. Expert in data validation, document imaging, workflow management, and multi stage quality control. Skilled in AP adjacent functions including invoice document handling, reconciliation support, vendor correspondence accuracy, and financial document preparation. Highly proficient with SharePoint, FileNet, Datacap, Oracle workflows, Adobe Acrobat Pro, and high volume production systems. Known for exceptional accuracy, problem solving, and the ability to independently manage complex workflows across multiple sites.

CORE SKILLS

Technical Skills

Microsoft Office Suite (Word, Excel, Outlook)

FileNet • Datacap • Kofax Capture • Kodak Capture Pro

SharePoint • OneDrive • Adobe Acrobat Pro

Oracle Workflows • MySupervisor

High Volume Printing Systems • Inserter Operation • Postage Systems

Data & Quality Skills

High Volume Data Entry • Data Validation • Quality Assurance

Document Control • Technical Documentation

Financial Document Accuracy • Reconciliation Support

AP Workflow Familiarity

Operational & Administrative Skills

Administrative Support • Workflow Management • Record Management

Time Sensitive Processing • Audit Support

Vendor Documentation Handling • Mailroom Operations • Inventory Control

Interpersonal & Leadership Skills

Communication • Problem Solving • Training & Mentoring

Independent Site Leadership • Cross Team Collaboration

PROFESSIONAL EXPERIENCE

Santander Consumer USA

Senior Mailroom & Document Processing Specialist

Dallas/Fort Worth Metroplex • Jan 2019 – Jun 2024

●Performed high volume document processing, imaging, indexing, and QC for compliance sensitive financial documents.

●Audited scanned batches using FileNet and Datacap, ensuring accuracy for downstream accounting and AP workflows.

●Maintained SharePoint trackers for mail outs, imaging requests, and document routing, improving workflow visibility.

●Monitored multiple workflow mailboxes and prioritized time sensitive processing for financial correspondence.

●Operated high volume inserter equipment and ensured USPS compliant production for statements and notices.

●Maintained detailed tracking logs for packages, print requests, and financial document batches.

●Trusted to run operations independently across multiple sites, maintaining accuracy and continuity without supervision.

●Supported AP adjacent tasks including vendor mail accuracy, invoice related document handling, and reconciliation packet preparation.

Exela Technologies / Pitney Bowes (Contracted to Santander Consumer USA)

Document Imaging & Quality Control Specialist

Dallas/Fort Worth Metroplex • Sep 2004 – Dec 2018

●Pulled system generated data files, exported to Excel, formatted CSVs, and prepared financial documents for mail out accuracy.

●Performed multi stage QC across data files, spreadsheets, PDFs, print batches, and final financial correspondence.

●Worked with data originating from Oracle and MySupervisor workflows, ensuring accurate formatting and document integrity.

●Converted files into Adobe PDFs and validated layout, content accuracy, and batch integrity for financial and AP related mailings.

●Operated high volume inserter and postage equipment for compliance sensitive communications.

●Identified a reporting anomaly affecting 22,000 accounts during QC review, preventing a major compliance error.

●Downloaded and formatted reports for mail merges including PIF, SIF, NOI, Sold, and Deficiency letters.

●Conducted QC of scanned document batches and resolved imaging issues.

●Served as primary audit contact and maintained documentation accuracy for compliance and accounting teams.

●Trained and mentored new employees, including management hires.

●Supported AP related workflows through invoice document preparation, vendor correspondence accuracy, and reconciliation packet QC.

Schneider Electric — Carrollton, TX (Contract Assignment)

Site Operations Lead (Mailroom & Inventory Control)

2008–2010

●Managed all inbound and outbound mail processing for the facility, ensuring accurate routing and timely distribution.

●Oversaw inventory control, dock operations, and outbound mail processing.

●Utilized pallet jacks and a cherry picker to move stock and maintain organized dock flow.

●Documented processes and trained temporary staff for coverage.

●Supported AP adjacent tasks including packing slip accuracy, shipment documentation, and vendor delivery verification.

EDUCATION

Grapevine High School — Grapevine, TX

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