Sales Leader Process Improvement

Michael W. O’Hair

**** ********** **, ******** ****, OK 73162

405-***-**** *******.*****@******.*** LinkedIn Profile

Professional Summary

Dynamic IT Sales Leader with 19+ years of success driving revenue, building strategic customer relationships, and delivering complex IT solutions. Proven ability to lead cross-functional teams, coach and develop talent, and drive process improvement. Trusted advisor to C-level executives, with a strong record of exceeding sales targets, pioneering new sales initiatives, and spearheading technology adoption. Recognized as a Circle of Excellence awardee and key contributor to multiple enterprise-wide transformation projects.

Core Competencies

IT Sales Strategy & Execution, Solution Selling (Hardware, Software, IoT), Salesforce CRM Management & Forecasting, Team Leadership & Coaching, Client Relationship Management (C-Suite to End-User), Process Improvement & Training, Data Security & Compliance, Sales Enablement Tools (Vidyard, Mail Merge, Webinars), Project Management & Delivery

Professional Experience

Dell Technologies — Inside Account Executive

March 2006 – Present Oklahoma City, OK

Lead IT sales for medium business clients, delivering end-to-end solutions from client devices to server/network infrastructure, driving productivity and ROI.

Built and managed a $X million portfolio, achieving and exceeding quarterly sales targets consistently.

Developed and nurtured strong, trust-based relationships with clients at all organizational levels, including C-Suite decision-makers.

Managed account team of 5; led pipeline reviews, forecasting, and strategic account planning.

Spearheaded implementation of Salesforce CRM enhancements; led org-wide training and served on Productivity Council.

Championed adoption of Vidyard video platform, increasing client engagement and personalizing outreach.

Recognized in top 1% of sales force with Circle of Excellence Award; multiple-time recipient for outstanding performance.

Mentor and coach for new hires; lead onboarding, sales training, and professional development.

Supported corporate transformation initiatives including modern OS rollout, data security compliance, and sales tool modernization.

Education

M.S., Business of Information Technology (In Progress)

Western Governors University

B.S., Political Science

Oklahoma State University

Minor: History

Technical Proficiencies

CRM: Salesforce (expert), Vidyard, Productivity: Microsoft Office Suite, Google Workspace, Apple iWork, Platforms: Windows, macOS, iOS, Communication Tools: Zoom, WebEx, Slack, Data & Security Compliance (Client Data Protection Protocols)

Leadership & Achievements

Selected 1 of 15 nationwide to join Dell’s Productivity Council, driving sales performance strategy.

Led organization-wide training on Salesforce forecasting, pipeline management, and CRM hygiene.

Drove adoption of new CRM integrations; pilot team leader for implementation and feedback.

Key contributor to company-wide modernization efforts: Windows 11 migration, tool adoption, and process standardization.

Team Lead for coaching and mentoring; elevated team performance through targeted skill development.

Certifications & Awards

Circle of Excellence Award – Dell Technologies

Sales & Leadership Certifications (Internal Programs)

Salesforce Training & Enablement Leader

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