Customer Service On-Site

Connie Parrow

***- ***- ****

************@*****.***

Warner Robins, GA 31088

Authorized to work in the US for any employer

Summary

Customer-focused, impact oriented professional. Works well remotely and on-site with teammates, clients, and management.

Work experience

Recruiting, Safety & Compliance.

Quality Driveaway - Griffin, GA

January 2006 to August 2021

· Recruited and pre-qualified contractors for hire.

· Scheduled for orientations.

· Gathered all necessary documents and entered into database.

· Scheduled contractors for new and random drug screens.

· Returned calls from call log schedule.

· Handled incoming safety and compliance calls and updated file with new information

· Insurance/Customer Service/Safety Clerk July 2006 - July 2013

· Interview clients and take their calls to provide customer service and obtain information on claims.

· Correspond with insured or agent to obtain information or inform them account status or changes.

· Organize and work with detailed office or warehouse records, maintaining files for each policyholder, including policies that are to be reinstated or cancelled.

· Collect initial premiums and issue receipts.

· Transcribe data to worksheets and enter data into computer for use in preparing documents and adjusting accounts.

· Notify insurance agent and accounting department of policy cancellation.

· Calculate premiums, refunds, commissions, adjustments, and new reserve requirements, using insurance rate standards.

· Interview clients and take their calls to provide customer service and obtain information on claims.

· Transcribe data to worksheets and enter data into computer for use in preparing documents and adjusting accounts.

·

· Isle of Amelia Excutive Suites, Fernindina Beach, FL April 2014-April 2015

· Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

· Transmit information or documents to customers, using computer, mail, or facsimile machine.

· Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.

· Collect, sort, distribute, or prepare mail, messages, or courier deliveries

· .Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.

· Midwest Operations Manager

· BENNETT TRUCK TRANSPORT - MIDDLEBURY, IN

· October 1997 to October 2005

· Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

· Prepare reports or recommendations on transportation planning

· Document and evaluate transportation project needs and costs.

· Prepare necessary documents to obtain project approvals or permits

· Dispatched drivers, prepared trip paperwork

· Accounts Payable/Receivable

· Sales quotes

· Rate Schedules for customers

Education

Saint Francis College - Ft. Wayne, IN, US

September 1969-May 1970

Nappanee High School - Nappanee, IN, US

May 1969 Graduated

Skills

Time management

Accounts Receivable

Accounting software

Typing

Microsoft Excel

Caregiving

Windows

Cash handling

Project management

Accounts receivable

E-commerce removed

Interviewing

Front desk

Excel

Customer Service

Analysis skills

Writing skills

Communication skills

Quality control

Accounts payable

Transportation Management

Negotiation

Purchasing

Recruiting

Detail Oriented

Supervising experience

Account management

Transportation Planning

Microsoft Word

Sales

Accounting

Human resources

Transportation management systems

Outlook

Logistics

Management

Microsoft Office

Accounts Payable

Basic math

English

Administrative experience

Administrative/Management

Office management

Computer skills

Microsoft Word

Excellent verbal and listening skills

Customer service

Organizational skills

Certifications and licenses

Driver's License

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