Program Manager Project Management

Thien-Tam Do

Houston, TX ***** *********@*****.*** 713-***-****

PROFESSIONAL SUMMARY

Results-driven MBA candidate with 5+ years of experience managing multi-phase projects, optimizing workflows, and coordinating cross-functional teams. Proven track record in handling budgets up to $1.5M, improving operational efficiency, and collaborating with stakeholders to deliver high-impact outcomes. Excited to apply strong organizational and analytical skills in a dynamic tech-driven environment. EDUCATION

University of Houston - Downtown Houston, TX

Master of Business Administration in Finance and Project Management Expected Graduation: December 2025 University of Houston – Main Campus Houston, TX

Bachelor of Education in Human Development and Family Studies; Minor: Health Communications 2018 – 2022 PROFESSIONAL EXPERIENCE

Program Manager I & II

University of Houston – Main Campus

Houston, TX

November 2022 - Present

• Implemented budget strategies for a $1.5M DNA Sequencing Program and $300K STEM Outreach Program for the University

• Conducted regular audits and oversaw cash management with quarterly and monthly cycle counts

• Oversaw program expenditures and ensure adherence to the University and vendor guidelines using Payment Works, PeopleSoft Finance, and Smartsheet

• Created and reviewed contracts up to $1M to ensure they accurately reflect the agreed-upon terms and comply with state laws and requirements

• Managed multiple concurrent projects involving contract lifecycles, ensuring adherence to timelines, budget, and compliance, often with 90-day turnaround deliverables

• Maintained a centralized contract repository, ensuring accurate and up-to-date contract records, and implementing efficient contract management systems

• Posted and processed hires, additional stipends, and compensations for onboarding and current employees through Taleo, Adroit, PageUp, and PeopleSoft

• Managed payment processing and vendor invoicing and proactively followed up with vendors to resolve invoicing discrepancies, optimizing financial operations and vendor compliance.

• Created and updated SOPs to streamline operational procedures and improve documentation quality, resulting in increased efficiency and transparency

• Collaborated with cross-functional teams across departments and external vendors to coordinate project timelines, resolve issues, and ensure successful delivery of program milestones Student Worker Houston, TX

University of Houston – Main Campus July 2019 - May 2022

• Conducted account reconciliations comparing expenditure documents against university financial system records on myNSM

• Ran financial reports for varying departments in the College of Natural Science and Mathematics on a bi-weekly basis to ensure department adherence to university-generated budget

• Answered telephones, faxing, filing correspondence, cash handling, and other administrative tasks as needed

SKILLS & RELEVANT COURSEWORK

• Technical Skills: Microsoft Office, Microsoft Excel, Microsoft Project, Smartsheet, PeopleSoft, Taleo, Concur, PageUp, SOP Documentation, Workflow Optimization

• Soft Skills: Detail-Oriented, Logical Thinker, Effective Communicator, Customer Service-Focused

• Relevant Coursework: Financial Forecasting, Managerial Finance, Production and Operations Management, Accounting, Capital Markets, Project Life Cycle, Managerial Accounting and Budgeting VOLUNTEER & LEADERSHIP EXPERIENCE

Head Youth Leader November 2019 – November 2022

Vietnamese Eucharistic Youth Movement (VEYM) Houston, TX

• Served as a faith-based mentor and advocate for youth development

• Planned and lead weekly catechism sessions, spiritual retreats, and leadership training for 50+ teens

• Coordinated volunteers, schedules, and materials to ensure safe and engaging events

• Championed child protection, actively applying and modeling safeguarding best practices Event Coordinator August 2021 – December 2021

University of Houston Adaptive Athletics Remote

• Coordinate and lead one of Texas’s largest adaptive tennis practices, ensuring inclusive participation and smooth program execution for athletes with disabilities

• Collaborate with a national planning team to organize the Cougar Open, an international wheelchair tennis tournament, overseeing logistics and event execution

• Manage communication and task delegation for 100+ volunteers, supporting semester-long adaptive sports events and ensuring successful event coordination

• Gain hands-on experience working with individuals with diverse physical and cognitive disabilities through direct engagement at the West Gray Recreational Center English Initiative Volunteer June 2021 – August 2021 Sunflower Mission Remote

• Held one-on-one sessions with a university student from Viet Nam via Zoom

• Conducted sessions for reading comprehension, essay writing, and oral skills

• Created and presented brief PowerPoints for vocabulary and verbal articulation development

• Partnered with mentors across the United States to discuss lessons, progress, and challenging topics regarding mentees to develop additional lessons catered for the progression of each individual

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