Customer Service Specialist

Matthew Klick

Phone: 602-***-****

Email: ****************@******.***

PROFESSIONAL EXPERIENCE

Customer Service Specialist

Sprouts, Phoenix, AZ. 12/2023 – Present

Provided exceptional customer service in the Deli and Meat departments, ensuring a friendly, helpful, and efficient shopping experience. Delivered personalized recommendations and promoted store promotions to enhance customer satisfaction.

Lead Barista

Fry’s Starbucks, Phoenix, AZ. 08/2022 – 05/2023

Delivered exceptional customer service by creating a welcoming and efficient Starbucks experience. Fostered long- term customer relationships, contributing to repeat business and increased sales. Managed merchandising of display cases, driving product promotion and revenue growth. Ensured the proper functioning of equipment by regularly checking temperatures of freezers, refrigerators, and heating systems. Digital Merchandiser

Total Wine & More, Tempe, AZ 06/2021 – 01/2022

Provided top-tier customer service, building rapport and educating customers about products. Maintained organized aisles by following established sorting and stocking procedures. Efficiently processed freight, ensuring safety and organization in the sorting area. Assisted with unloading trucks, distributing inventory, and resolving inventory discrepancies.

Area Supervisor

Ross Dress for Less, Tempe, AZ. 09/2020 – 04/2021

Ensured excellent customer service in checkout lanes and monitored returns, exchanges, and check authorizations. Managed business operations data and contributed to daily operational efficiency. Maintained a positive and inviting store environment for both customers and employees. Lead Cashier

Target, Prior Lake, MN. 07/2019 – 03/2020

Led cashier team and coordinated daily activities, including recruitment, training, and task delegation. Facilitated safety guideline implementation and handled disciplinary actions when necessary. Conducted cash drawer counts and maintained accuracy throughout shifts.

Area Supervisor

Fisher Market, San Antonio, TX. 09/2019 – 01/2020

Supervised and coached employees, optimizing workflow and productivity. Delegated tasks and ensured the completion of performance goals aligned with company objectives. Oversaw day-to-day operations, including inventory management and employee scheduling. Maintained fuel supply and provided regular inventory reports to executives. Led hiring and training initiatives for new employees. Lead Server

Texas Roadhouse, San Antonio, TX. 09/2017 – 05/2018 Provided high-quality service by greeting and seating guests, ensuring accuracy in order taking and delivery. Managed cash and credit payments, prepared sales reports, and handled closing responsibilities. Collaborated with management and staff on sales strategies during monthly meetings. EDUCATION

Desert Hills High School – Diploma, 2008 GPA: 3.0 Certificate in Digital Operations 06/2020 – 01/2022 ADDITIONAL SKILLS

Microsoft Word, Outlook

Toast POS

New Covenant Software

KEY STRENGTHS

Strong leadership and team coordination

Exceptional customer service and relationship-building skills Time management and operational efficiency

Inventory management and merchandising

Training and staff development

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