Customer Service Business Development

KAREN LITTLEJOHN

************@*****.*** / 240-***-****

SUMMARY OF QUALIFICATIONS

Results-driven professional offering a progressive, ten plus year career in government and private office environment.

Experience solving customer issues and increasing overall loyalty. Familiarity with support software to monitor the severity and propagation of customer issues. Cooperated and collaborated with other staff members to make sure that the whole customer service life cycle was addressed regularly.

Offer excellent computer skills meeting deadlines and work with high level of multicultural awareness and adaptability while multi-tasking, outstanding telephone, scheduling and documentation skills.

Securing utility permits required and addressing any potential changes to ensure compliances were meet.

AREAS OF EXPERTISE

Strong organizational and multi-tasking skills

Excellent analytical and problem-solving abilities

Good communication and interpersonal skills

Team management and leadership capabilities

Data backup and recovery expertise

Strong organizational and multitasking skills

Excellent analytical and problem-solving abilities

Effective communication and interpersonal skills for maintaining strong relationships

Team management and leadership skills

Data backup and recovery expertise

TECHNICAL PROFICIENCIES

Windows 10

Software Microsoft Office (Word, Excel Outlook, Power Point, Project PROFESSIONAL EXPERIENCE

AEROTEK SEPTEMBER 2019 – JULY 2023

ADMINISTRATIVE ASSISTANT (CONTRACT ASSIGNMENT)

TCOM LP

Provided and researched travel options and final itineraries

Organized travel request for Conus and Oconus

Administered guidance and assistance on complex and/or large request

Served as a liaison between employees and outside agents

Reconcile travel cost for accounting department

Arranged short term mobilization for suitable accommodation Managed communication across departments to schedule and plan company all hands meetings to ensure the team was brought into deployment oncoming and outgoing plans and the overall company mission. AEROTEK APRIL 2018 – JULY 2019

PROGRAM COORDINATOR (CONTRACT ASSIGNMENT)

SCHNEIDER ELECTRIC & PATRIOT CONSTRUCTION

• Review the implementation and efficiency of quality and inspection reports

• Collect and compile statistical quality data

• Assure ongoing compliance with quality and industry regulatory requirements

• Assist with questions and answers of project closeout documentation

• Coordinate base and building access badges

• Proficient in a variety of construction software and Microsoft Office and outlook

• Review all documents and correspondence for appropriate content and messaging prior to obtaining signatures for bid packages for federal government projects

• Entered (RFI) request for information from multi jobs and managers for bids

• Manage bid lists and retrieve bid documents

• Submitted electronic submission of bids using federal government portals

• Maintain calendar for bid open and close dates, site visits and amendments

• Scheduled hotel and transportation for out of state staff within per diem rates ARK SYSTEMS

ASSISTANT PROJECT MANAGER AUGUST 2015 TO APRIL 2018

• Ensure timely billing of project throughout the installation

• Prepare and send all required submittals

• Clearly and excellently communicated progress and problems to project managers via engaging and refining presentations

• Analyzed and then effectively strategized concerning business goals, deadlines, schedules, budgets, needed resources and team member coordination.

• Consistently met deadlines with other team members, coordinating all permits needed for management to perform their project

• Oversaw and coordinated subcontractors on related projects

• Successfully manage the relationship with the client and stakeholders with enthusiastic written and verbal communication skills written and verbal communication skills and very detail oriented

• Create and maintain comprehensive project documentation using Microsoft word, excel and power point

EDUCATION

Health care administration - Associate of Arts: February 2015 High Schools Diploma or

(preferred) in related field or a combination of education and experience that provides the necessary interpersonal skills required.

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