Customer Service, Medical Receptionist
Resume:
Barbara Durante
*** ********** ***. *** *********, CT 06708 ************@*****.***
PROFESSIONAL SUMMARY
Efficient professional with 30+ years of office experience with a background in customer service, collections, and sales. Dedicated and detail-oriented person looking to expand and build upon prior experiences.
QUALIFICATIONS SUMMARY
Effective communication and ability to build rapport with co-workers and customers
Establish and maintain effective working relationships
Proficiency with computer scheduling software and Microsoft Office (Outlook, Word, Excel) WORK EXPERIENCE
ProHealth Physicians: Prospect, CT
Medical Receptionist (2024-Present)
Greeting Patients
Scheduling appointments with appropriate physicians
Confidentiality and discretion
Answering phones promptly and professionally
Assisting with administrative tasks when needed
Follow established check-in and check-out procedures
Follow all HIPPA regulations
Hocon Gas-Corporate Office: Shelton, CT
Collection Agent (2022 – 2024)
Pull credit reports for new clients
Contact customers via phone with overdue balances
Answer customer questions regarding their accounts
Advise customers of necessary actions and strategies for debt repayment
Arrange debt repayment or establish payment schedule, based on customers financial situation
Record and update information about financial status of customers and collection efforts
Northeast Transportation: Watertown, CT
Supervisor- Dispatcher (2015 – 2022)
Take phone requests for transportation services from customers and assist them with trip planning and scheduling
Create and assign driver manifests and vehicles
Prepare client intake forms, trip records, and complaints/suggestion files
Type necessary reports, forms, and correspondence as needed
Manage driver forms to ensure quality and accuracy
Communicate with drivers as necessary
The Wedding Embassy: Oakville, CT
Sales Associate (2014 – 2016)
Drive sales through engagement of customers, suggestive selling, and sharing product knowledge
Greet and receives customers in a welcoming manner
Provide product knowledge while guiding customer through the variety of floor products
Provide outstanding customer service
Document sales by creating or updating customer profile records
Process payments by totaling purchases, processing checks, cash, store or other credit and debit cards
Assist with inventory, including receiving and stocking merchandise
Keep clientele informed by notifying them of preferred customer sales and future merchandise of potential interest via email, text and social media
East Coast Petroleum: Waterbury, CT
Office Manager (1999 - 2012)
Management of Accounts Payable, Accounts Receivable, collections and annual budget
Direct supervision of a team of employees
Oversee and participate in 24/7 on-call program for customer service
Coordinate supplier relationships
Inventory management
General office duties including: answering phones, filing, mailings, customer orders, and data entry
Cold calling
Prequalify customers and schedule appointments
Credit checks
Invoicing
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