Customer Service Administrative Support

Sandra Bush-Kenyon

************@*****.*** • 203-***-**** • Fort Worth, TX 76118

SUMMARY OF QUALIFICATIONS

Highly motivated professional with 26+ years of experience in administrative support, customer service, collections, and revenue management. A fast learner with the ability to adapt to highly structured, fast-paced environments. Detail-oriented with a proven track record of meeting deadlines without compromising quality. Adept at handling sensitive and confidential information, resolving customer inquiries, and maintaining accurate records. Seeking a position as a Clinic Staff Assistant I where my advanced office and customer service skills can contribute to the smooth operations of a healthcare environment. SKILLS

MS Office Proficiency: Outlook, Excel, PowerPoint

Customer Service: Advanced skills in handling both consumer and business inquiries, resolving escalated complaints

Administrative Support: Expertise in office management, record keeping, and multitasking

Confidentiality & Integrity: High regard for maintaining privacy and security of sensitive information

CRM & PACER Systems: Extensive experience using CRM systems, PACER, and Lexis Nexis

Communication: Outstanding verbal and written communication skills

Organizational Skills: Ability to prioritize tasks and manage high-volume workflows

Typing Speed: 40 WPM

Healthcare Administrative Knowledge: Basic understanding of medical office administration and patient interaction

Multi-line Phone Systems: Experience with high-volume calls and customer service interactions PROFESSIONAL EXPERIENCE

AT&T February 1998 – June 2024

Customer Relations, Revenue Management, Collections, Bankruptcy, Executive Appeals

Handled inbound and outbound calls for consumer and business collections, ensuring adherence to credit policies and payment arrangements based on credit risk

Managed bankruptcy and executive appeals processes, ensuring compliance with court policies and legal requirements

Oversaw high-volume customer interactions, managing escalated issues, including complaints filed with the Public Utility Commission, on behalf of the Office of the President

Maintained and organized court files, adhering to RIM (Records Information Management) policies, ensuring all documents were up to date and easily accessible

Performed basic bookkeeping tasks and administrative duties, including sorting and forwarding mail, ensuring smooth day-to-day operations

Utilized PACER, CRM, and Lexis Nexis for record keeping and reporting EDUCATION

Certificate in Office Administration 1998

Career Resources Business School, Bridgeport, CT

High School Diploma 1984

Venture High School